Job Purpose
To deliver a range of health assessment and primary care products & actively work with our patients and wider team.
To identify lifestyle changes that will directly impact their health & wellbeing. Help people make brave decisions & take the steps that will lead to our customers leading longer, healthier, happier lives.
Lifestyle Advice/Health Promotion
* Using a coaching approach, have an open & honest conversation with our customers about lifestyle & behaviour changes they can adopt in order to lead a longer, healthier, happier life.
* Promote and encourage a healthier lifestyle for our customers in accordance with current clinical policy and recommended national and international guidelines.
* Give individual lifestyle advice appropriate to customer needs with reference to their health risk, health assessment results and their health and wellbeing goals.
* Ensure customers are supported throughout their health assessment journey.
* Promote lifestyle coaching by offering customers a lifestyle coaching call 2 weeks post assessment.
* Where required deliver effective lifestyle coaching calls to those who choose them.
Clinical
* Carry out health assessment tests in accordance with policies and protocols.
* Explain clinical results and risk factors to our customers – take them on a journey of how this impacts their health & wellbeing & steps they can take to mitigate any risks identified.
* Refer customers to a Doctor as required – work as partners to manage the Customer's Health Assessment.
* Ensure accurate recording of all samples and entry on Medical Reporting system.
* Prepare equipment prior to each health assessment session and leave environment in a clean, tidy and safe condition after use.
* Deliver a range of primary care appointments in accordance with clinical standard operating procedures.
* Work to help the HA team achieve targets set for KPIs such as the HA dashboard.
Customer Service
* Offer an outstanding customer experience & put the customer at the centre of their health assessment.
* Guide customers to a healthier lifestyle.
* Keep the customer informed – explain procedures and tests.
* Work with the customer to prioritise health risks and goals.
* Work to identify and implement customer improvements.
* Engage in customer listening activities and reflect on feedback to ensure customer service levels remain high.
* Have an excellent knowledge of all health assessment and primary care products.
* Be willing to participate in promotional, engagement, and CPD events.
* Actively engage with the health adviser community.
* Where appropriate recommend products and services e.g. musculoskeletal, dental
and GP services
* Maximise resources - monitor supplies with a view to minimising waste and ensuring stock availability.
* Support initiatives to increase revenue/ profitability
* Plan and prioritise work according to the needs of the appointments schedule
* Demonstrate a commitment to the company's development
* To manage risks in
Treating Customers Fairly
You should be able to demonstrate that you pay due regard to customers and treat them fairly by:
* making the fair treatment of customers central to all organisational changes, procedural changes and policy decisions that you make, approve or oversee.
* always demonstrating fair customer treatment to other employees – leading by example.
* rewarding the fair treatment of customers by other employees.
* being able to explain the impact that your role and actions have on the fair treatment of customers
* being able to explain the potential implications for customers who are not treated fairly by you or others.
* always seeking to be competent to do your job e.g. by completing all compulsory regulatory training on time to ensure that you have all the necessary knowledge and skills.
* always seeking to help those people who work for you to be competent to do their jobs e.g. by ensuring that they complete all compulsory regulatory training on time.
Qualifications, Training & Experience:
* Experience of performing measurement or assessment in a health and fitness e.g. personal training or medical environment plus a post-secondary education vocational qualification.
* Experience of giving customer advice in a healthy living / lifestyle context, including physical activity, nutrition, smoking, alcohol, sleep and stress management
And/ or
* Educated to degree level in exercise physiology, nutrition or similar health science or nursing equivalent qualification.
And
* Knowledge of anatomy/physiology in relation to health and lifestyle
* Excellent interpersonal and communication skills – written and verbal
* Good IT skills – including MS Office packages
* Experience of working in a customer facing environment that relies on 1:1 communication & interaction
Judgement Skills:
* Ability to interpret a wide range of data, assessing the relevant messages to then deliver to the customer, tailoring these based on individual requirements
* Strong empathy & communication skills – listen to the key messages, seek to understand the Customer's perspective & make recommendations about proactive changes they can make to impact their health & wellbeing
* Strong attention to detail – ensure the clinically relevant information is recorded, also the Customer summary is completed with enough information to enable a relevant & strong follow up coaching call
* Accuracy in information recording and management and working to clinical procedure.
* Prioritisation skills – make decisions to effectively manage time in order to get through the key requirements for each day
* Understand when to refer a customer to a Doctor for further advice & follow up
Freedom of Action:
* Make decisions about how to advise each customer within their agreed competency and must know when to refer to a doctor or seek urgent help.
* Suggest operational and new initiative changes within the team.
* Equipment preparation and calibration according to daily and weekly schedule
Environment:
* Clinic and Office Based – Health & Dental Clinics
* Reporting to Centre Manager
Job Types: Full-time, Permanent
Pay: £28,000.00-£30,000.00 per year
Benefits:
* On-site parking
Work Location: In person