Overview
Do you see yourself growing and developing your career in luxury retail? Do you have experience of all things compliance in a retail environment? Have you got experience of cash and stock-control? Do you have excellent organisational and planning skills? Can you see yourself representing our brand with confidence and knowledge?
Responsibilities
We are recruiting for an Operations Manager! This position is based in one showroom to oversee operations but you will also be working closely with the rest of the Management team. You will be an expert at ensuring the showroom runs to exceptional standards from excellent presentation, cash and stock-control and all things compliance. Acting as a focal point within the business, providing a strong link between the back-office team, sales team, and support services. The pace is fast moving and dynamic, which requires outstanding performance against the required business KPIs to ensure a seamless support service to all clients. The Operations Manager is expected to harness a working environment which encourages teamwork and energy by demonstrating strong leadership and excellent communication skills. Having great problem solving skills and the ability to think on your feet is essential.
About You
* Previous operational experience in a retail environment
* A great understanding and experience of store compliance
* Experience of cash and stock-control
* Strong organisational skills, with the ability to multitask
* Excellent communication and interpersonal skills
* Highly numerate, with the ability to analyse performance and make effective decisions to ensure KPI's are delivered
* IT literate
About Us
Founded in 1924, our world is one of horological obsession. A place where luxury prevails and our clients' needs are central to everything we do. Finding the luxury timepiece for our clients is what makes us tick, and thus we endeavour to make our showrooms and the service within them extraordinary. Our experts are on-hand in our showrooms for everything, from finding the luxury watch to suit, to revealing some of the latest pieces from the world's most prestigious brands including Patek Philippe, Rolex, Breitling, Jaeger-LeCoultre, IWC, Omega, Blancpain, Chanel and many more.
The Watches of Switzerland Group are a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US, and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!
Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Benefits
* Holiday Purchase Scheme
* 24/7 Employee Assistance Programme
* 24/7 Virtual GP service
* Share Save Scheme
* Enjoy your Birthday Off
* Free Wellbeing Tools
* Generous Discount Scheme
* Enhanced Maternity Pay
EEO/Inclusion - At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees\' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
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