Overview
You'll be joining a people and technology-driven business, handling calls to and from customers about their life assurance, savings, investments, or pension plans. Whether helping customers planning for retirement, accessing investments, updating personal information, or supporting families during bereavements, you'll ensure a seamless experience during the moments that matter. Comprehensive training will be provided so financial services experience isn’t essential. Many new colleagues join from customer-facing backgrounds in contact centres, retail, hospitality, or the travel industry.
We Support Our Colleagues With Competitive Benefits
* We're an accredited Real Living Wage employer
* No weekend or evening working
* 31 days annual leave (includes UK Bank Holidays)
* Annual discretionary bonus eligibility
* Contributory pension scheme (up to 6% matching), Group Life Assurance, and Group Income Protection
* Supportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave and an Annual volunteering day)
* Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support
* Personal and career development opportunities across a wide range of business functions and specialist areas
* Perks at Work (expansive online discounted shopping)
* Car lease scheme and Jaguar Land Rover discount
* Cycle to Work scheme and interest-free season ticket loans
Responsibilities
* Handle calls to and from customers about life assurance, savings, investments, or pension plans
* Assist customers with retirement planning, accessing investments, updating personal information, or supporting families during bereavements
* Ensure a seamless customer experience during key life moments
Qualifications
* Comprehensive training will be provided; financial services experience isn’t essential
* Many new colleagues join from customer-facing backgrounds in contact centres, retail, hospitality, or the travel industry
* Proficiency in Microsoft Office (Word & Excel) is desirable
* Excellent listening, verbal and written communication skills; ability to simplify complex matters and provide outstanding service
* Fantastic problem-solving abilities; flexible and adaptable to changing priorities
* Comfortable switching between multiple IT applications with attention to detail
Benefits
* Real Living Wage employer
* No weekend or evening work
* 31 days of annual leave (UK Bank Holidays)
* Annual discretionary bonus eligibility
* Contributory pension scheme (up to 6% matching), Group Life Assurance, and Group Income Protection
* Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support
* Personal and career development opportunities
* Perks at Work with online discounts
* Car lease scheme and Jaguar Land Rover discount
* Cycle to Work scheme and interest-free season ticket loans
Company
* We celebrate the diversity of our community and are committed to creating an inclusive environment for all employees. Applications from people of all backgrounds, experiences and perspectives are encouraged.
We are Diligenta – a subsidiary of Tata Consultancy Services. We are dedicated to delivering exceptional customer service and supporting customers in the moments that matter in life.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Customer Service
Industries
* Administrative and Support Services
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