The AA is seeking a Technical Helpdesk Advisor to join their team in Cheadle Hulme, England, United Kingdom.
As a Technical Advisor at The AA, you’ll play a crucial role in assisting customers and contact centre staff with your knowledge and experience. You’ll provide expert advice to our customers via the telephone and be the go-to expert for customers seeking telephone fixes and supporting the business by only sending patrols to where they are needed.
Responsibilities:
* Provide essential technical support, advice, and repair fixes to our customers.
* Ensure efficient communication and effective resolution of breakdowns for our customers.
* Record data on the relevant databases, contributing to detailed management insights and facilitating efficient decision-making.
* Provide advice, simplifying information so the customer understands, and provide excellent customer service.
* Achieve results as a target-driven individual.
Requirements:
* Mechanical Qualifications: NVQ Level 2 or 3 in Light Vehicle maintenance and Repair or an equivalent qualification, alongside substantial experience in the Motor Vehicle Repair Industry.
* A fixer/problem solver with technical expertise to help solve a variety of issues.
* A master communicator, taking complex technical information and communicating it in a simple and effective way.
* Flexible, with the ability to work outside normal hours on a roster basis that includes weekends.
What we offer:
* Diverse learning and development opportunities to support your career progression.
* 25 days annual leave, plus 8 bank holidays.
* Free AA breakdown membership from day 1.
* Discounts on AA products, including car and home insurance.
* Employee discount scheme with access to a car salary sacrifice scheme, healthcare, shopping, holidays, and more.
* Worksave pension scheme with up to 7% employer contribution.
* Company-funded life assurance.
* Dedicated Employee Assistance Programme.
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers.
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