Job Description
Service Manager
* Location: Walton-on-Thames
* Job Type: Full-time, 35 hours per week
* Salary: £31,000 – £36,000 per annum (dependent on experience)
* Contract: 12-month fixed term (with potential to become permanent)
Are you a compassionate and experienced leader with a passion for supporting survivors of domestic abuse? We are seeking a dedicated Service Manager to lead and develop our client's vital outreach services for adults and children affected by domestic abuse.
Please note: This post is restricted to female applicants in accordance with Schedule 9 (part 1) of the Equality Act 2010
Day-to-day of the role:
* Oversee the daily operations of our outreach services, ensuring they are delivered to the highest standards and in line with our client's mission.
* Manage a team of 5–7 outreach workers, supporting safeguarding practices, and ensuring high-quality service provision.
* Monitor project outcomes, manage budgets, and liaise with funders.
* Represent the service in multi-agency forums and raise awareness through training and advocacy.
* Contribute to strategic planning and service development.
Required Skills & Qualifications:
* Proven experience in managing services and teams, ideally within domestic abuse or related sectors.
* Strong understanding of safeguarding frameworks and risk management.
* Excellent communication, leadership, and organisational skills.
* Ability to work collaboratively with statutory and voluntary partners.
* Resilience, empathy, and a commitment to empowering survivors.
* A full driving licence and access to transport.
* Desirable: Knowledge of welfare rights, housing or family law; experience in the voluntary sector and preparing funding bids; familiarity with domestic abuse legislation and best practices.
Benefits:
* 20 days annual leave (plus bank holidays), increasing with service.
* Pension scheme available.
* Opportunity to make a real difference in the lives of survivors.
* Supportive and values-driven team environment.
Please apply by responding to this advert with an up-to-date copy of your CV!