Overview
The Administrative Officer will be an integral member of the vaccination and immunisation service, while supporting the wider health protection function. The post holder will provide a comprehensive and effective administration service within the department, working on their own initiative within standard operating procedures and adhering to accepted policies and procedures of the University Health Board.
Main duties
The main duties of the role include all administrative tasks to assist the vaccination and immunisation services, supporting vaccination for all patients and staff who require a vaccination within the geographical area of Cwm Taf Morgannwg University Health Board (CTMUHB), and supporting the admin function of the wider Health Protection work. The post holder will input data into vaccination databases as required, including the Welsh Immunisation Service (WIS), Service Point daily, and other technology such as the Welsh Demographic Service (WDS) on a needs basis, along with other computer packages used within the wider Health Protection.
About us
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse region. With nearly 13,500 staff, CTM is one of Wales\'s largest employers. We are Team CTM, a workforce dedicated to excellent patient care across Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, and primary and community care facilities.
CTM\'s location offers access to South Wales, Cardiff, the Brecon Beacons, and the coast. Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting the region around shared health and wellbeing goals. Our values guide us:
* We listen, learn, and improve
* We treat everyone with respect
* We work together as one team
CTM employees enjoy benefits including a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development. You\'ll find a welcoming, team-oriented workplace that values diversity and compassion.
Details
Date posted: 30 September 2025
Pay scheme: Agenda for change
Band: Band 3
Salary: £25,313 to £26,999 per annum
Contract: Permanent
Working pattern: Full-time
Reference number: 110-AC270-0925
Job locations: Ynysmeurig House, Unit 3 Navigation Park, Abercynon, CF45 4SN
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or by clicking Apply now to view in Trac.
Person Specification
Aptitude and abilities
* Excellent communication and customer care skills and a good telephone manner.
* Good organisational and time management skills.
Desirable
* The ability to speak or learn Welsh to a satisfactory level.
Personal qualities
* Ability to prioritise work and identify urgent requirements, adjusting and re-prioritising as necessary.
* Diplomacy skills when dealing with patients/relatives who may be aggrieved or irate.
* Remain calm under pressure.
* Ability to work as part of a team or as an individual.
* Use initiative to resolve problems.
Circumstances
* Able to undertake the duties of the role.
* Able to travel to other sites in a timely manner as required.
Qualifications and Knowledge
* Knowledge of clerical and administrative procedures and systems acquired through Vocational Level 3, or equivalent.
* RSA/OCR III typing qualification or equivalent.
* Good standard of education.
* Experience in validation work.
* Knowledge of office practices and administrative procedures. Able to establish new processes.
* Demonstrate a sound knowledge and understanding of confidentiality and data protection.
Experience
* Ability to work independently.
* Fully conversant with all Microsoft Office software.
* Experience in validation work.
Disclosure
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure to the Disclosure and Barring Service (DBS).
Certificate of Sponsorship
Applications from job seekers who require Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For information visit the UK Visas and Immigration website. Guidance on overseas criminal records checks is available via the provided links.
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