Overview
It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You’ll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.
Responsibilities
* Work in a fast-paced retail environment, with bags of variety.
* Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations.
* Be there for customers, listening to them and helping to ensure they leave the store with what they came for.
* Look for ways to improve service, including coaching colleagues and giving feedback to the team.
* Guide and support colleagues in-store, making sure it stays a safe place to work and shop.
* Maintain a great understanding of how the store is performing, and assist managers in delivering actions to improve running of the store.
* Lead from the front and set a great example for colleagues in everything you do.
* Coordinate the store team to deliver an easy, fuss-free shopping experience for customers.
* Support colleagues, ensuring they deliver daily priorities and take regular breaks.
* Open and close the store, complete duty cover, and ensure decisions made are right for everyone’s safety.
* Be the go-to person for colleagues in the absence of a manager for day-to-day queries.
* Ensure the store is always clean, tidy, and well-presented.
* Support managers to coordinate seasonal, community and charity events.
* Contribute to a great team atmosphere that is inclusive of everyone.
* Provide great customer service by listening to our customers and putting them first in everything you do.
* Keep the team well-informed and up to speed on any communications, changes, or updates.
* Stay knowledgeable about store performance and look for ways to improve and simplify operations.
* Coordinate store improvements and remove obstacles that might hinder great service.
* Follow health and safety routines and procedures, and ensure colleagues do the same.
* Recognise and celebrate colleagues providing great service.
* Be a great role model by always giving thoughtful customer service that meets every customer’s needs.
* Build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work.
* Be a clear communicator and use a variety of methods to keep the team well-informed and up to date.
* Be comfortable taking the lead and overseeing the store in the absence of the Manager.
* Be a good decision maker, flexible in thinking, and comfortable handling change to ensure what we do is right for customers and colleagues.
* Be motivating to inspire the team to deliver beyond expectations.
* Be curious and always on the lookout for ideas and opportunities to serve customers, communities, and the planet a little better every day.
Qualifications
You must be 18 or over to apply for this role.
Additional Details
* Availability: Full-time
* Typical shifts: Sun 14:15–23:15, Tue 05:30–14:30, Fri 05:30–14:30, Sat 14:15–23:15
* Salary: £30,513 per year (estimated). Shift Leader rate starts from £14.76 per hour; increases to £15.97 per hour for stores inside the M25. Additional payments may apply depending on location.
* Hours policy: New colleagues joining us are offered a minimum of 16 guaranteed hours per week; opportunities exist for 12 hours per week if preferred.
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