Job Description
Customer Service Representative – Bromsgrove Branch
Join a growing, community-focused financial institution and make a real impact.
Reed is proud to be working exclusively with a highly successful and expanding building society that’s bucking the trend in banking. While others are closing branches, our client is opening them — and after a record-breaking couple of years, they’re launching a brand-new branch in Bromsgrove.
This is your chance to be part of something bold: helping to build a loyal customer base from the ground up and bringing banking back to the heart of the community.
The Role
As a Customer Service Specialist, you’ll be the friendly face of the branch, creating long-term relationships and supporting customers through life’s key milestones. Your day-to-day will include:
* Having meaningful conversations to understand customer needs and offer tailored solutions.
* Delivering exceptional service and resolving queries with confidence.
* Managing till activities and maximising every interaction.
* Supporting customers with account management and financial products.
* Engaging with the local community and contributing to branch success.
About You
We’re looking for someone who is:
* Experienced in financial services or strong in customer service.
* Passionate about helping people and finding solutions.
* Curious, proactive, and confident to take initiative.
* A great communicator who puts customers and community first.
* Eager to learn and develop in a forward-thinking organisation.
What’s on Offer
* Salary: Up to £25,250 FTE
* Hours: 35 per week
* Holidays: 30 days + Bank Holidays
* Benefits: “Moments that Matter” days off for life events, pension up to 8%, life assurance, private medical insurance, healthcare plan, and fantastic career development opportunities.
* A workplace that values diversity, inclusion, and individuality — officially recognised as a Great Place to Work.
Ready to make a difference in your local community?Apply today and help shape the future of high street banking in Bromsgrove.