Veterinary Client Care Coordinator
Location: Linnaeus Cromwell Vets, Huntingdon | Type: Full-time | Posted: Yesterday | Requisition ID: R-211515
Cromwell Vets is seeking an experienced and professional Client Care Coordinator to join our team at the Huntingdon branch. This is a full-time, permanent role working 40 hours over 4 days, including 1 in 4 weekends.
The main purpose of this position is to provide excellent service to our clients and visitors as a key member of the Client Care team.
* Arranging appointments
* Maintaining accurate records
* Performing clerical duties related to animal patient care and treatment
* Facilitating effective communication between clients, veterinary surgeons, nursing staff, and the practice manager
Our client care coordinators are the first impression of our practice, maintaining professionalism, courtesy, and calmness at all times. They ensure clients feel confident and at ease, especially if they are worried or anxious.
This role requires practical knowledge of our practice’s organization and services, understanding regulations regarding visitors, animal treatment, emergency recognition, and veterinary terminology. Processing insurance claims may also be a significant aspect of this role.
Key Responsibilities
* Greeting clients and managing waiting times
* Scheduling appointments efficiently and flexibly
* Verifying and updating client information
* Guiding clients through the practice website
* Liaising with nurses regarding admissions, discharges, medication, and payments
* Knowledge of routinely dispensed products and advising clients on products and pre/post-operative care
What We Offer
* 5 weeks holiday plus bank holidays and birthday leave
* Employer contribution pension scheme
* Life assurance
* E-car salary sacrifice scheme
* Enhanced family leave
* Extensive internal and funded external CPD
At Linnaeus, we support the physical and mental health of our associates through experienced Mental Health First Aiders and a confidential Employee Assistance Programme.
Cromwell Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company globally. We are driven by our purpose to create a better world for pets and our people, fostering a culture of inclusion and diversity. Our network offers development opportunities and a comprehensive wellbeing package.
Salary: £25,652 per annum
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