Job description Job Title: Personal Lines Account Handler Location: Westbourne, Dorset (with travel to Head Office and Dorchester Office as required) Hours: 8:30am – 5:00pm, Monday to Friday Salary: £26,000 - £30,000 (Neg DOE) Bonus structure * We do offer hybrid working for this role, which is 4 days in the office 1 days at home (The home day is Wednesday) About the Role: We are seeking a proactive and customer-focused Personal Lines Account Handler to join our Westbourne team. You'll be responsible for managing a portfolio of personal insurance clients, handling new business, renewals, and mid-term adjustments while maintaining strong client relationships and ensuring compliance with FCA regulations. Key Responsibilities: * Manage personal lines client accounts from quotation to renewal * Achieve individual sales and retention targets * Deliver outstanding customer service and resolve enquiries and complaints promptly * Ensure accurate documentation and system records * Maintain compliance with industry regulations and internal procedures * Support premium collection and liaise with accounts on queries * Work towards or hold the Certificate in Insurance and complete ongoing CPD About You: * Previous experience in a similar insurance role (Desirable, not essential) * Excellent communication and organisational skills * Strong attention to detail and client-focused attitude * Knowledge of FCA regulations and personal lines insurance (Desirable, not essential) * Able to work independently and as part of a team * Enjoy working towards KPI sales and business targets - Bonus structure - Parking - Great Location This is a great opportunity - apply today! Cowell Recruitment Ltd is an equal opportunities recruitment agency. E&OE. Only candidates with Full Right to Work (RTW) and residing within 30 minutes of the location will be considered for this role. Job Types: Full-time, Permanent