Join to apply for the Retail Optical Assistant role at Vision Express
As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments. Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.
Hours for this role are advertised, but we are open to discussing flexible options to fit your ideal working week (e.g., hours around the school run or a compressed week).
Who are we? We are Vision Express - with over 550 stores across the UK and Ireland. We are part of the EssilorLuxottica family, a global leader in lenses, frames and sunglasses, with brands including Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, among others.
What are we looking for?
* Provide excellent customer service with personalised assistance to meet customer needs and address concerns
* Great communication and rapport building to translate professional terminology into language understandable to patients
* Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide the best service and product recommendations
* Ability to work as part of a team across the store
* Ability to work under pressure in a fast-paced retail environment
* Confidence, passion, drive and enthusiasm
* Knowledge and understanding of optical products and services (frames, lenses, contact lenses) and the ability to inform customers and promote products to meet store targets
* Arrange and maintain the store’s look and feel, keeping it organised and stocked in line with store marketing guidance
Benefits / other information
* Sales and performance-based bonus
* Targeted incentives
* Pension scheme
* Life Assurance - 2 x basic annual salary
* Free eyewear annually with eligibility from day one of joining
* Opportunities to get involved in the OneSight EssilorLuxottica Foundation
* Discounts for friends and family
* Employee Assistance Program with confidential support
* 33 days annual leave – increasing with length of service, with buy/sell holiday options
* Flexible health benefits (Health Cash Plan, Additional Life cover, Critical Illness, Dental Plan)
* Opportunities to join company-wide knowledge sharing and collaboration via internal channels
* Flexible lifestyle benefits (Gymflex, Dining Cards, discounted Travel Insurance, Experience Days, Cycle to Work)
* And more
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Health Care Provider
* Industries: Retail
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