Learning and Development Manager
Department: People
Employment Type: Permanent - Full Time
Location: Bognor Regis
Reporting To: Joanne Malone
Description
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About the Role
Overseeing the learning and development on resort, the L&D Manager will support the Butlin's team to have a fulfilling and memorable career.
Whether you are leading a training session, working with resort leaders to develop their skills or specific skills within their teams, you will coach individuals on aspects of their personal development plans, so you will be able to build relationships quickly and inspire others to reach their potential.
The Learning and Development Manager is the custodian of our culture and learning on resort and will lead a team of L&D coordinators and support our team of resort Navigators to deliver our First 90 Days programme "Learning to Butlin's". You will be a role model that leads by example and supports our Navigators, who work across the resort, training and developing our team, and bringing our culture to life.
An eye for detail will be essential as you'll set the standard for learning at Butlin's from the basics of the training room set up, to your ability to identify the learning and development needs of departments and individuals. You'll be easy to work with and be a natural collaborator, enabling you to work with others to produce training materials and effective and engaging sessions of the highest quality.
As someone who continues to work on their own development, you will be motivated by the opportunity to influence the positive trajectory of our teams' careers, and you'll work towards a consistently well understood and valued Learning and Development strategy.
Key Responsibilities
We are looking for a passionate and engaging individual who is able to communicate at all levels and will always role model the Butlin's Values. You'll not only be training our team and leaders to deliver the best possible service to our guests and team but also looking for new ways of developing people throughout their careers. Always listening out for opportunities for you to offer development solutions.
Although this role is based on resort here at Bognor Regis, you will work closely with the L&D Managers at our other resorts and the central Learning and Development team. You will also have insight and influence on projects and strategies that will impact the whole of Butlin's.
You'll need to be versatile and be able to adapt quickly, as you will be providing learning on a vast array of topics from broad cultural or compliance training for all, to more specific unconscious bias or absence management workshops. (But don't worry, we will show you how we do all of this here!)
You'll impact team members right through to the resort leadership team, and all will be looking for advice, guidance and support that back's up the Grow element of our Get, Grow, Keep strategy.
Consistency will be key, so you'll do what you say you're going to do and you'll provide the resort team with a full training calendar, making it really easy for them to know what's available.
Skills, Knowledge & Expertise
Operational experience within the hospitality industry as well as the ability to design & deliver specific training requirements would be the perfect match.
You may be CIPD qualified or hold a coaching qualification and whilst this is advantageous, we are much more interested in your experience, your mindset, and your approach.
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