You will be based at one of the Area Housing Offices working as part of the Repairs Support team, reporting directly to the Repairs Support & Compliance Manager.
The Repairs Support team is within Portsmouth City Council's Building Maintenance service and supports the Repairs team, Building Project team, and M&E team.
You will support the Building Maintenance teams by carrying out administrative duties such as raising purchase orders, conducting customer satisfaction surveys, uploading information to IT systems, and arranging customer appointments for repairs and servicing.
You will assist our Customer Repairs Officers during busy periods and act as the main point of contact for tenants, leaseholders, PCC employees, and site managers requesting repairs.
As a Business Administrator Apprentice, you will coordinate and allocate recommendations from fire risk assessments and arrange reviews as necessary.
Skills:
1. Excellent customer service skills, including a good telephone manner.
2. Ability to work independently, be well-organized, and prioritize multiple demands.
3. Strong communication skills, including asking effective questions and sharing information appropriately.
4. Assertiveness and professionalism when dealing with colleagues, service users, third parties, and contractors.
5. Organized, methodical, detail-oriented, and capable of prioritizing tasks.
6. Team player with flexibility to adapt to team needs.
7. Competent in using IT systems such as the Repairs and Stock Database.
8. Positive attitude, resilience, openness to change, and a collaborative approach to service improvement.
9. Ability to use information for problem-solving and risk assessment, ensuring health and safety.
10. Willingness to work outside standard office hours if required.
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