As Senior CRM Engineering Manager, you'll play a pivotal role in leading our CRM and Marketing Engineering team and guiding the organisation through this transition. You'll oversee development and support environments, ensuring our platforms remain stable, efficient, and continuously improve. You'll collaborate closely with implementation partners and stakeholders while building a sustainable in‑house capability. This will involve developing a talented engineering team through significant technical and cultural change and fostering an inclusive, high‑performing culture that supports innovation.
Responsibilities
* Lead the CRM and Marketing Engineering function to deliver reliable, efficient, and high‑quality CRM and marketing platforms.
* Lead the CRM Engineering team to deliver priorities defined by the Head of Product Portfolio and the CRM Product Manager.
* Drive fast, high‑quality development, maintain reliable environments, and support DevOps practices.
* Ensure CRM and Marketing platforms deliver an excellent user experience while maintaining data integrity.
* Manage the migration from Siebel to Salesforce (go‑live May 2026) and oversee marketing platforms such as Adobe Campaign.
* Collaborate with the Head of Product Portfolio and CRM & Marketing teams to deliver priorities, ensure strong governance, platform reliability, efficient delivery, and alignment with Engineering and Data strategies.
* Lead the transition from the legacy Siebel monolith to Salesforce and future marketing platforms, coaching the team, maintaining morale, and developing the skills needed for effective adoption.
* Work with implementation partners to ensure new platforms meet Cancer Research UK’s needs, involve the team throughout delivery, and ensure effective knowledge transfer to avoid long‑term dependency.
* Define and deliver CRM and Marketing aspects of the Engineering Strategy, optimising delivery, embedding DevOps tools and practices, and applying Agile methods.
* Continuously improve platform availability, stability, and resilience by reducing technical debt, strengthening support processes, addressing recurring pain points, and ensuring the customer voice informs team priorities.
Line Management
* Line‑manage and lead the CRM Engineering team (≈ 5 direct and ≈ 3 indirect reports across Development, Environments, and Support).
* Coach the team to build skills and capabilities for their career growth and transition from Siebel to Salesforce.
* Create an inclusive and high‑performing team culture that recognises success and retains talent within the team and wider function.
* Set clear objectives and KPIs for the team, recognising success and addressing under‑performance.
Skills & Qualifications
* Experienced engineering leader who has developed, managed, and motivated technical development and support teams in large, complex organisations.
* Significant experience transforming, modernising, and integrating CRM platforms in hybrid on‑premise and cloud/SaaS environments (ideally Siebel to Salesforce).
* Successful track record of managing and transforming the development and operation of enterprise‑grade platforms.
* Knowledge of engineering best practices, architecture, and DevOps culture, tools and processes, and their application to CRM platform engineering.
* Expert knowledge of engineering best practices with experience applying different development methodologies (Waterfall, Agile, Scrum, Kanban, etc.).
* Proven experience delivering robust incident management, disaster recovery, and high‑availability platforms.
* Strong people‑management and coaching skills with experience driving change, motivating teams, navigating ambiguity, and responding to evolving business needs.
* Experience building credible and collaborative technical and non‑technical stakeholder relationships, explaining complex issues, balancing competing priorities, and influencing technical decisions.
* Some knowledge and experience of Marketing technologies and Adobe.
Organisational Values
* Bold: Act with ambition, courage, and determination.
* Credible: Act with rigour and professionalism.
* Human: Act to have a positive impact on people.
About the Organization
Cancer Research UK has an ambitious Engineering Strategy supported by a modern and complex hybrid infrastructure spanning on‑premise and multi‑cloud environments. Our CRM and Marketing platforms sit at the heart of our work and are undergoing major transformation to migrate from Siebel to Salesforce (going live in May) and modernise our marketing technologies as part of the largest change programme in the UK charity sector’s history.
Benefits & Working Conditions
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities, and high‑quality tools. Our policies and processes enable you to improve your work‑life balance, take positive steps in your career, and achieve your personal wellbeing goals.
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