Are you interested in working at the business end of Aerospace, where airline brand meets innovative passenger experience? Then your next opportunity could be with Safran Seats, an industry award winning, premium designer and manufacturer of First and Business Class seating and technology. Our passenger experience prides itself on innovation, customization, quality and industrial design. At Safran Seats, we are unique within aerospace, as we interface with both the world's biggest airlines and airframers alike, with the largest seats portfolio of all seats suppliers. One day you could be liaising with one of the world's largest airframers, and the next, some of the biggest airline brands around the world In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales and Brackley, England. The purpose of this role is to facilitate the sales order demand and provide customer support for installation support; supplier sales deliveries; commitment letter requirements and ad hoc sales as required including the processing and co-ordinating of the sales order process of EDI across Safran Seats departments and liaising cross functionally to provide updates communication on order status. Key Responsibilities will include: Sales Order Processing and RMA processing Ensuring MRP and other systematic actions are completed in a timely manner Monitoring sales order progress and ensuring departmental objectives are being implemented, e.g. OTIF Maintaining accurate records of customer details, requests, quotations and orders Communicating professionally, effectively and efficiently with customers both in person and by telephone/webbex/e-mail Compiling and providing progress reports to customers Flexibility to respond to AOG (Aircraft on Ground) requests Working to achieve agreed departmental objectives and customer requirements, through co-operation with both customers and cross functional departments Undertaking any other duties that may arise from time to time that are consistent and commensurate with the overall purpose of the post Provide KPIs to demonstrate performance status and highlight key issues, providing recommendations for continual improvement Set up, maintain and document systems and operating procedures as required