Overview
About the Role As a Control Room Team Leader, you’ll lead and coordinate landside, shipside and yard activities to keep our world-class container terminal running safely, efficiently and seamlessly. You’ll be the central link between real-time operations, commercial priorities and the wider port ecosystem—ensuring every move supports productivity, safety and exceptional service delivery. If you thrive in a fast-paced environment where precision, leadership and operational insight drive success, this is the opportunity to make a significant impact.
Responsibilities
* Record key events each shift and communicate updates to Operations Management.
* Provide clear leadership to the Control Room team, supporting performance, development and wellbeing while maintaining high standards of communication, teamwork, conduct and safety, and addressing people or operational issues in line with company policies.
* Ensure all escalation procedures are followed.
* Use Terminal Operating Systems to control and monitor shipside and landside operations.
* Liaise with Planners and operational teams to maintain efficient port operations.
* Communicate via radio, responding promptly to operator calls and resolving issues.
* Monitor ASC (Automated Stacking Cranes) operations, quay crane performance, and OCR (Optical camera recognition) accuracy to ensure safe, efficient workflow.
* Work closely with the Shift Manager to minimise operational disruption.
* Log and relay machinery faults clearly to Engineering.
* Interpret instructions quickly and accurately, ensuring smooth execution.
* Maintain strong knowledge of Control Room and Terminal operating procedures.
* Manage yard planning and container strategy, ensuring optimal stacking, separation, and flow through the terminal.
* Monitor vessel work programmes and adjust based on real-time resource availability.
Qualifications
* Strong background in port, terminal, logistics, or fast-paced operational environments (Desirable).
* Confident using Terminal Operating Systems and technology to monitor, control, and optimise operations (Desirable).
* Proven ability to manage real-time operational decision-making under pressure.
* Effective communicator with experience using radio, phone and digital channels to coordinate teams.
* Skilled in interpreting live operational data and adjusting plans to maintain flow and productivity.
* Experience in incident escalation, reporting faults, and ensuring accurate shift documentation.
* Proactive, reliable, and committed to continuous improvement.
* Strong team player with the ability to influence others and maintain positive working relationships.
Compensation
DP World offers exciting and challenging roles within a growing international organisation. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses—Ports and Terminals, Marine Services, Logistics and Technology—and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
We’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
Equal Employment Opportunity
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.
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