Practice Manager - Carlisle, Cumbria
Salary: Up to £50,000 per annum
Full-Time
Join a leading GP practice in the North West
We are proud to deliver high-quality primary care across more than 40 practices, all rated Outstanding or Good by the CQC. As we continue to expand, we are looking for an experienced and motivated Practice Manager to join one of our GP surgeries in Carlisle, Cumbria.
This is an excellent opportunity to develop your career within a supportive, innovative organisation offering a strong network of Practice Managers, Area Managers and dedicated head office support teams.
Why Work With Us?
Excellent career development opportunities
Enhanced staff benefits
Monthly Practice Manager meetings and regular Area Manager support
Comprehensive HR, finance, IT and governance support
Winter Awards Ceremony, team events and fundraising activities
A values-driven environment focused on quality and patient careThe Role
As Practice Manager, you will lead the day-to-day operations of the surgery ensuring high standards of patient care, effective team performance and strong operational delivery.
We are seeking someone who is:
Experienced in primary care
A confident, proactive and adaptable leader
Skilled at managing performance and motivating teams
Competent with IT systems and digital processes
Able to engage effectively within PCNs and local health networksKey Responsibilities
Leadership & People Management
Manage administrative and non-clinical staff
Lead recruitment, inductions, appraisals and training
Ensure compliance with employment legislation and internal policiesQuality, Governance & Compliance
Act as CQC Registered Manager
Lead compliance checks, audits and regulatory activity
Oversee Information Governance and data protection
Support SEA reviews, medicines management and quality improvementOperational Management
Manage IT systems and coordinate maintenance
Oversee Health & Safety and premises standards
Ensure efficient patient service systems and repeat prescribing
Manage daily/weekly operational tasks including stock control, rota checks and staff queriesPatient Experience
Handle complaints, patient feedback and enquiries
Lead FFT reporting, annual surveys and exception reporting
Maintain patient information across leaflets, website and communications
Lead the Patient Participation Group (PPG)Finance & Reporting
Manage petty cash, private income and reconciliations
Complete monthly/quarterly claims (PH, PPA, OpenExeter, Enhanced Services)
Monitor KPIs, DES/LES requirements and local performance indicatorsEngagement & External Relationships
Attend ICB meetings, PCN forums, peer reviews and PM meetings
Build strong relationships with external partners and stakeholdersPerson Specification
Essential:
Primary Care experience
GCSE English and Maths (A-C or equivalent)
Strong communication, organisational and leadership abilitiesDesirable:
Experience in a GP surgery
EMIS experience