We are currently looking for a Customer Service Coordinator (Weekends) to join our Customer Service Department based at our Headquarters in Steeton (West Yorkshire, UK).
Salary: £12.40 P/H (+ KPI related incentives)
Working Hours: Saturday and Sunday, 8:30am - 5:00pm (16 Hours)
Why join Acorn?
Comprehensive induction and training
Investors in People accredited employer
Healthcare and pension schemes
Free on-site parking & great transport links to Leeds, Bradford & Skipton
Subsidised on-site canteen
Cycle to work scheme
Gym membership discounts
Company events
Monthly reward scheme – Acorn Achievers
Refer-a-friend bonus – earn up to £100!
Key responsibilities include:
Answering calls regarding breakdowns & service issues in a courteous manner and offering a high level of Customer Service
Resolving minor technical problems over the phone, and if unable to resolve, Liaise with the planning team via a ticket system
Ensuring all breakdown calls are attended to within a 24hr period
Dealing with minor complaints and being aware when complaints need to be escalated to a supervisor
Skills and Experience:
Good telephone manner
Excellent written and verbal communication skills
IT skills
Previous experience working within a customer service/call centre environment would be advantageous
Must be able to display the Acorn Values
OUR VALUES
⭐Quality of the products we make and sell and the service we provide
⭐Unity Working together as one team
⭐Integrity Acting responsibly and honestly to deliver on our promises
⭐Caring About our customers, each other and the wider community
⭐Ambition Taking Pride in all we do and striving to improve
We Recognise Your Efforts
Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.
Recommend a Friend: Earn up to £100 if your referral joins Acorn.
Please, apply now if you want to be considered for this role.
All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.
Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.