A leading IT support company in the United Kingdom is seeking an IT Support professional to deliver customer-focused technical support for head office and site staff. This role involves managing incidents and service requests, providing 1st and 2nd line support, and collaborating to meet KPIs. The ideal candidate will have experience in troubleshooting across hardware and software, strong communication skills, and ability to work under pressure. This position offers a chance to contribute to IT projects and develop documentation.
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