Primary School System Coordinator
Impact Food Group
Purpose of the Role
The purpose of this role within the Central Admin Team is to ensure the smooth set up, operation, accuracy, and efficiency of IFG’s administrative and system processes across all primary schools.
Working collaboratively, the team provides comprehensive support to schools, parents, and operational teams through effective management of various systems (currently Forbrains, Kanpla, Fourth and Pebble) and related platforms.
Together, the roles within the team are responsible for maintaining data integrity, supporting the mobilisation of new schools, coordinating menu and calendar updates, managing parent and school communications, and producing essential operational and financial reports.
Role Responsibilities:
System Administration:
Build and maintenance of primary school ordering platforms
Onboarding and training of new clients to ordering platforms
Distribute parent and staff accounts/invitation links across all ordering platforms
Menu updates and verification to ensure parents see correct meal options
Managing term dates, closed days and calendar updates
Verify and cross-check menu choices to system build
Prepare and amend trip and theme-day menus, including mass or manual deletion of meals
Create and maintain menu cycles in accordance with operational schedules
Menu & Calendar Management
Create usable menu templates for meal ordering platforms
Receive, check and interrogate submitted menus from Food Team before platform menu building begins
Create menu layouts, ensuring accuracy across all ordering platforms before publishing
Prepare annual academic calendars with all relevant term dates in a timely manner to facilitate system updates
Collaborations & Meetings:
Attending scheduled and ad-hoc meetings with system partners and internal teams to build development and iron out issues
Liaising across Central Admin Team, Mobilisations Director and Operations Team for consistent data and quality service
Collaborate across departments to identify and resolve recurring system issues
Support new school onboarding and integration activities
Train new team members ensuring consistent knowledge of system processes and protocols
Skills & Experience
Strong communication and interpersonal skills
Outstanding customer service skills
Excellent organisational and multitasking abilities
High attention to detail with a proactive approach to problem solving
Competent in Microsoft Office and database systems
If you’re a collaborative, solution-focused administrator who thrives in a busy and purposeful environment, we’d love to hear from you. Join us and be part of a team that is transforming lives through the power of food, making a genuine difference for students across the UK