Title: Head of Services
Reporting to: Workplace Experience Director
Location UK
Job Purpose:
The head of services role is a senior subject matter expert for cleaning and associated services and be responsible for providing specialised knowledge and expertise for all cleaning operations and solutions with a focus on driving efficient, compliant and best in class service provision while upskilling our people.
Subject Matter Expert: Serve as a subject matter expert in cleaning protocols, providing guidance and expertise to internal stakeholders both in sales and operational roles
Protocol Development: Develop and implement effective cleaning protocols to ensure high-quality service delivery from our supply chain and ensuring best in market delivery solutions
Master Class Delivery: Design and deliver master class style training modules to educate internal stakeholders on best practices in cleaning and related technologies
Supplier Relationship Management: Build and maintain strong relationships with suppliers to ensure seamless service delivery and optimal pricing for CBRE clients
Client-Based Team Collaboration: Collaborate closely with client-based teams to understand their needs and develop tailored cleaning solutions.
On-Demand Cleaning Solutions: Develop and implement on-demand cleaning solutions leveraging where applicable AI, robotics, and other technologies to drive efficiency and innovation
Client Tender and Presentation: Deliver high-impact client tender and presentation, effectively communicating the value proposition and solution to clients, and support securing new business and growing existing relationships.
Primary Point of Contact: Serve as the primary point of contact for all cleaning-related matters within the division, providing expert guidance and support. Accurately track and report time spent support for other divisions activities, ensuring timely charging for services rendered.
Experience & Qualifications
Proven track record within integrated facilities management model
Provide support and guidance on sub services such as Pest and Landscaping and washroom services.
Minimum of 8 years of experience in the cleaning industry with 5 in a senior role
In-depth knowledge of cleaning best practices and regulations
Strong leadership and communication skills
BICs LTP Train the Trainer (Desired)
Strong Presentation Skills for client tender and conference presentations
Proficiency in using Microsoft software and AI support tech, Co Pilot, Ellis AI
Member of BICS (Desired)
Business process mapping, improvement and testing
Business, data and system analysis and management.
Working Requirements
Ability to work flexible hours, including evenings, travel, and overnight stays, while effectively managing time to maintain work-life balance.
Willingness to travel to various sites as required across UK