Responsibilities
* Deliver assigned tasks and technical solutions within agreed timeframes
* Support project delivery by working closely with internal and external Project Managers
* Complete NSR (New Starter Requests) and other service tasks to SLA targets
* Provide exceptional customer support, ensuring a seamless end-user experience
* Contribute to continuous improvement through knowledge sharing and technical input
Technical Skills
* Support
* ITSM
* PowerShell
* Security
* ServiceNow
* Strong expertise in IDAC (Ivanti Device Application Control) and/or Defendpoint
* Experience with SCCM (OS deployment, application deployment, troubleshooting, monitoring & reporting)
* Understanding of scripting/automation (PowerShell, VBScript, batch files)
* Knowledge of security best practices (BitLocker, NTFS permissions, shared folder security)
* Familiarity with ITSM tools such as ServiceNow
Qualifications and Requirements
* Strong communication skills and a customer-focused mindset
* Eligibility for Security Check ("SC") clearance
* Continuous UK residency for the past 5 years
* Willingness to undergo standard pre-employment checks
We are Deerfoot Recruitment Solutions Ltd, a leading independent tech recruitment consultancy in the UK. We offer a collaborative and forward-thinking work environment where your growth is actively encouraged. Our role involves working on high-profile client projects, impacting end-user experience across complex IT estates. As a member of our team, you will receive competitive compensation and benefits, with a commitment to community support and climate action through our partnerships. This position is fully onsite in Barrow‑In‑Furness.
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