Service Architect
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Overview - Service Architect
We are seeking an experienced Service Architect to join a dynamic team delivering innovative IT services. As a Service Architect, you will play a key role in designing and transitioning services into live operations, ensuring stability, efficiency, and value for customers.
Responsibilities - Service Architect
Lead the design of services for projects of varying complexity and value.
Develop end-to-end service designs aligned to customer needs.
Define SLAs, KPIs, pricing models, and underpinning contracts.
Carry out impact assessments and design future operating models.
Produce service documentation and operational support requirements.
Identify and manage service-related risks, exclusions, and constraints.
Specify early life support requirements and ensure smooth transitions.
Contribute to process and tooling design and integration.
Provide oversight and guidance to staff implementing service artefacts.
Influence solution design to maximise service stability and efficiency.
Skills and Experience - Service Architect
Strong knowledge of service management concepts and supply chains.
Proven experience in operating model design for major IT systems.
Ability to create clear, concise technical service documentation.
Confident leading teams and engaging with senior stakeholders.
Qualified in ITIL, ISO20000 or IT4IT (or equivalent).
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