Company Description
Temporary: 1 year contract - Maternity cover.
Salary: £12.81/hour
Applicants with current right to work in the UK
What is in it for you:
1. ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dinning, shopping and more)
2. Free night stays in our UK hotels (T&C Applies)
3. Hotel discounts for your Friends and Family
4. Opportunity to develop your talent and grow by our learning programs through our Academies and apprenticeships
5. International career opportunities
6. 28 days holidays per year (up to 33 with length of service)
7. Birthday Bonus (Extra break on your birthday)
8. Employee Assistance Program: support your wellbeing in your professional and personal lives
9. Recommend a Friend Incentive
10. Pension Scheme
11. Complimentary Staff meal
12. Uniform provided
13. Participate actively in initiatives to build a more inclusive and sustainable world
14. And many more benefits and perks
Our objective is simple: make you grow and give you the spark to unleash your personality
Job Description
Reservations Agent
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!
What you will be doing:
Consistently offer exceptional, friendly and engaging service
Ensure the best selection for the guest and ensure revenue is maximized through up-selling
Recommend property facilities and assist guests with information and special requests
Book room reservation requests, enter rooming lists, and update accurate information in the system
15. Process and input group, FIT and corporate reservations following hotel reservations policy
16. Answer all calls promptly.
17. Ensure all reservations are accurately actioned within the same working day.
18. Date stamp and file processed reservations in the designated areas
19. Clear past reservations from filing cabinets to be stored in box files each month.
20. Take personal responsibility to ensure that all inquiries are addressed.
21. Ensure all outward correspondence complies with company procedures, and any unusual correspondence is authorised by the Reservations Sales Manager.
22. Assist in the preparation and checking of the rate manual.
23. Check and update, as necessary, rates in the computer system.
24. Adhere to rates published in the Rate Manual or rate advertisements.
25. Maintain a positive selling approach to maximise yield in both occupancy and rates.
26. Assist in Front Office as required, especially with guest check in and check out during peak periods of activity
27. Any other duties assigned from time to time by the Department Manager/Supervisor
Qualifications
Your experience and skills include:
28. Guest focused personality is essential
29. Previous experience in reservations and/or reception
30. Organisational skills
31. Positive mindset and can do attitude
32. Time management skills
Additional Information
Experience is an asset
33. Prior experience working with Opera Cloud is valued
34. Strong interpersonal and problem solving abilities
35. Fluency in English, additional languages are a plus