Assistant Retail Manager
Cross Hands East Industrial Park, Llanelli
Full-time, Contract | Monday–Friday 8:30am–5:30pm, Saturday 8:30am–1:00pm
We are looking for an enthusiastic and motivated Assistant Retail Manager to join our busy retail operation in Cross Hands. This is a hands-on role where you will support the Retail Manager in the smooth day-to-day running of the branch, ensuring excellent customer service, team development, and operational efficiency.
Key Responsibilities
* Support the Retail Manager in overseeing daily operations and staff levels
* Deliver excellent customer service, advising customers on the right products and services
* Coach, train, and develop the retail team, including carrying out inductions and reviews
* Monitor productivity and ensure performance targets are consistently met
* Assist with workshop and MOT bay duties when required
* Act as overall stock controller, ensuring accuracy and availability
* Carry out HR responsibilities including authorising hours, bonuses, disciplinaries, and annual leave approvals
* Provide cover for the Retail Manager during absence
* Ensure compliance with health & safety and quality standards
* Maintain accurate records and electronic job card systems
* Help achieve company KPIs and agreed targets
What We're Looking For
* Previous supervisory or assistant management experience in a retail, automotive, or service environment
* Strong leadership and coaching skills with the ability to motivate a team
* Excellent customer service and communication skills
* Highly organised with attention to detail
* Comfortable working in both customer-facing and workshop environments
* IT literate with experience using electronic systems for job and stock management
* Flexible and proactive, with a hands-on approach
What We Offer
* Competitive salary
* Opportunity to grow and develop within the company
* Supportive team environment
* Varied and rewarding role with real responsibility
If you are a natural leader with a passion for customer service and team development, we'd love to hear from you.
Job Types: Full-time, Permanent
Pay: From £28,000.00 per year
Benefits:
* Company pension
* On-site parking
Work Location: In person