Plus X Innovation creates unique and inspiring workplaces, bringing together state-of-the-art equipment and facilities, game-changing innovation programmes and vibrant member communities helping to drive business growth. Plus X Innovation has a proven record of accomplishment of creating collaborative ecosystems with a diverse mix of talents, skills, and technology, attracting, and connecting with local businesses and the wider community.
You will primarily be responsible for running the front of house experience at Plus X Innovation hub, with a focus on creating a welcoming and professional environment for members.
The role consists of customer service duties, supporting the Location Manager, in the smooth running of the Front Desk as well as managing the incoming sales enquiries and meetings calendar.
Location: Slough
Reporting to: Location Manager
Salary range: £26,228 - £28,500 per annum, dependent upon experience
Main Duties
Front of House Role Aspects:
* Responsible for the front desk and a positive meet and greet experience to all members and guests.
* Assisting with all front desk and meeting room queries, resolving any issues in a timely manner, seeking support from the wider team when needed.
* Responsible for the front desk inbox and the phone line, responding or forwarding all incoming queries regarding the location in a prompt and effective manner recording information in the CRM system.
* Supporting members with carpark bookings and travel needs, advising of alternative options for members and guests parking.
* Work closely with the location team, assisting in the delivery of the events. Being the face of the Plus X Innovation events, advising members of what is on.
* Assisting with general administration and billing as required; responsible for lockers revenue (audit, management, and billing) and membership spot checks.
* Managing the small meetings and events calendar; book and set up meeting rooms and specialist facilities for members and guests, spot checks of the meeting and facilities rooms usage.
* Report any facilities or operational issues to the relevant persons.
* Managing the Front of House areas as well as the daily building walk arounds, opening and closing procedures.
* Responsible for the building checks and supporting the front of house team with the loading and unloading of dishwashers.
* Assisting with events and member socials during and outside of normal working hours, with time off in lieu (TOIL) provided.
* Accountable for all post and deliveries for the building.
* Accountable for the stock of consumables.
Sales Co-Ordinator Role Aspects:
* Supporting Location Manager in conducting sales tours for co-working, resident-desks, and smaller offices at the location.
* Accountable for sales conversion from the tour onwards.
* Working closely with Commercial Manager to ensure regular check ins are completed to ensure all leads are maintained.
* Supporting Location Manager to help to ensure all memberships and billing is up to date.
* Working closely with Commercial Manager to manage the pipeline and sales CRM for location.
* Maximising revenue through other sources such a lockers or parking.
* Provide administration the Expend approval systems for member-based expenses and subsequent re-charge where required. Working with finance team to implement and keep up to date.
* Creating member spotlight posters (using Canva), liaising with members and marketing team to write and implement.
Health & Safety:
* Lead on onboarding members around Health & Safety & Fire evacuation protocols.
* Assisting Health & Safety manager and Location Manager with specific aspects, to include:
* Monthly Water temperature checks
* Monthly First aid Kit checks and management of spare stock levels and expiry dates
* Weekly & Monthly fire checks
Our Ideal Candidate:
* Experience from a flexible office or hospitality background
* A passion for customer service and community building
* Dedicated team player who can collaborate effectively with different disciplines
* Strong relationship building, motivational and prioritisation skills
* Proven ability to meet sales targets and knowledgeable in sales techniques
* Excellent time-management skills
Personal and Team Responsibilities:
* Provide a good role model for the team and project a positive image to internal and external contacts, customers, and wider stakeholders
* Demonstrate the Company's culture, values, and behaviours
* Take responsibility for own self-development on a continuous basis
* Driving excellent customer service experience delivering on bi-annual member NPS surveys
* Contributing to retention and acquisition targets.
Job Benefits
Plus X Innovation is proud to offer the following perks and benefits to the team:
* 25 days holiday (plus bank holidays), plus an extra day off for your birthday.
* £250 per year to spend on personal development and/or wellbeing.
* 2 x paid volunteering days per year.
* Access to our Health Assured Employee Assistance Programme and wellbeing resources.
* Pension scheme up to 9% total contribution (5% self contribution, 4% employer contribution)
* Focus on learning and development, growing company with growing opportunities.
* Collaborative environment with a focus on team success and non-hierarchical culture.
* Regular all company communication meetings
* Seasonal socials including team building, summer and winter party.
* Regular all team surveys to check in on teams' happiness.
Job Types: Full-time, Permanent
Pay: £26,228.00-£28,500.00 per year
Benefits:
* Additional leave
* Company pension
* Health & wellbeing programme
* On-site gym
* Paid volunteer time
Work authorisation:
* United Kingdom (required)
Work Location: In person