About us: We’re born and bred in Glasgow. Our business was founded on the Clyde back in 1864, and we’re still here today. We are proud to roast exceptional coffee for thousands of cafés and hospitality businesses across the UK & Ireland. Our workforce has grown to over 380 to support our expanding customer base, product range and service offering. We count some of the industry’s leading talents among our staff, from green coffee buyers and roasting technicians, to barista trainers and field engineers. Do you want to join our team of top talent in an exciting and industry-leading organisation? Read on! Position: Senior Teles ales Executive Location: Glasgow Office, 16 Lawmoor Road, Glasgow, G5 0UL Job type: Full-Time, Permanent Hours: 39.5 hours per week, Monday - Friday Salary: £28554.45 per annum plus on-target earnings (up to £400 per month) About the role: The Senior Telesales Executive will conduct the same tasks as a Telesales Executive with the addition of some extra duties to support in the effectiveness of the Telesales department and maintaining the highest level of customer service and sales potential. In the absence of the Telesales & Telemarketing Manager the Senior Telesales Executive will be responsible for supervising the Telesales team Responsibilities: • Achieving Sales Targets: Ensure the team meets or exceeds sales goals and quotas. • Team Development: Provide training, coaching, and support to help team members improve their sales skills and product knowledge. • Performance Monitoring: Regularly review and analyse team performance metrics to identify areas for improvement. • Motivation and Morale: Foster a positive and motivating work environment to keep the team engaged and productive. • Customer Satisfaction: Ensure high levels of customer satisfaction by maintaining quality standards in all interactions. • Process Improvement: Continuously seek ways to improve sales processes and strategies for better efficiency and effectiveness. • Reporting and Feedback: Provide regular reports to senior management and offer constructive feedback to team members during their monthly 1:1. • Ensure all shifts are sufficiently covered, e.g. prompt arrival for allotted shift start time, taking correct lunch and breaks to ensure that Matthew Algie is providing a high standard of customer service. A level of flexibility is required to provide cover for other team members absence, holidays etc. About you: Person Specification Education / Qualifications / Training: • Educated to Higher level. • Previous sales experience. Experience: Essential • Previous experience in a busy sales office environment. Desirable: • Previous experience in a senior role. Skills / Knowledge: Essential: • Competent in all Microsoft office packages specifically Outlook, Excel, and Word. • Excellent communication skills. • Excellent time management and organisational skills • Excellent attention to detail. Desirable: • Working knowledge of Matthew Algie’s PC hardware and software systems Personal Attributes: • Ability to work well under pressure to meet deadlines. • Ability to build strong working relationships with colleagues across the business. • Able to multitask. • Positive attitude • Demonstrates initiative. • Willingness to go the extra mile. • Good time management • Hands on and a proactive attitude. • Working as part of a team, supporting, and encouraging colleagues with initiative to be able to work alone when required. • Good team player. If this sounds like you, then you could be the right fit for us! Please click APPLY, upload your CV and we’ll be in touch as soon as we can. Thanks, from the Team @ Matthew Algie Equal Opportunities: We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. Our selection for recruitment does not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnicity, ethnic or national origin, religion or belief, sex or sexual orientation or gender reassignment status (protected characteristics). Your experience may include some of the following: Sales advisor, telesales advisor, sales executive, telesales executive, phone sales, telephone sales, internal sales, outbound sales, lead generation, business development, etc.