Overview
Control Centre Supervisor
Location: BHX Cargo
Reports to: ICC Overall Manager
Hours: 37. hours (including various shifts, nights, weekends, earlies and lates)
Are you a proactive leader with a keen eye for safety and compliance? Swissport UK is looking for an ICC Supervisor to oversee real-time monitoring of telematics and safety camera data, ensuring swift incident response and operational efficiency
The ICC Supervisor is responsible for overseeing the ICC team during shifts, ensuring real-time monitoring and management of telematics and safety camera data. They play a key role in incident response, ensuring swift and effective handling of safety and compliance issues.
Responsibilities
1. Supervise ICC agents to ensure accurate monitoring and reporting of GSE movements and incidents.
2. Analyse telematics and camera footage to identify potential safety concerns.
3. Act as the first point of escalation for operational and safety incidents.
4. Ensure compliance with safety protocols and escalate issues to the ICC Overall Manager when necessary.
5. Coordinate with ground operations, maintenance, and safety teams to investigate and resolve incidents.
6. Train and mentor ICC agents, ensuring adherence to best practices.
7. Prepare shift reports and incident summaries for management.
Qualifications
8. Experience in a supervisory role within an operations or control room environment.
9. Strong knowledge of telematics and monitoring technologies.
10. Ability to make quick decisions under pressure.
11. Excellent communication and coordination skills.
12. Attention to detail and strong analytical abilities.
13. Aviation, logistics, or transport industry experience is an advantage.
Join Swissport UK and play a critical role in ensuring safety, compliance, and operational excellence. Apply today!