Salary: £30,000 - 40,000 per year Requirements: Strong understanding of end-to-end application architecture, including web tier (IIS/App Services), application tier, database tier and associated integrations Strong SQL skills, including writing and troubleshooting stored procedures, managing SQL Agent scheduled jobs and using SQL Server Profiler to diagnose performance and application issues Familiarity with ITIL service management practices and working within structured SLA frameworks Experience navigating and troubleshooting Azure Logic Apps, troubleshooting Azure Storage and supporting Azure App Services Ability to prioritise effectively under pressure and manage competing demands Excellent communication skills, with the ability to explain technical concepts to non-technical users Desirable: ITIL v3 or v4 Foundation certification (or higher) Desirable: Microsoft Azure Developer Associate (AZ-204) Responsibilities: Manage and resolve incidents and service requests in line with agreed SLAs Investigate and troubleshoot issues across applications, databases, APIs and integrations Participate in major incident response and contribute to root cause analysis activities Perform application deployments and bug fixes across Production and Non-Production environments Write and execute SQL queries for troubleshooting, reporting and data validation Reduce technical debt with the use of automation Technologies: Azure ITIL SQL Web Cloud Support More: We are a multi-national technology company with our UK head office based in central Leeds. We offer a hybrid working environment, where you will work three days per week in the office. The salary for this role ranges from £30,000 to £40,000 per year, along with overtime and on-call allowances, plus an excellent benefits package. You will be joining an established team focused on diagnosing and resolving issues across bespoke applications, databases, and integrations. last updated 11 week of 2026