Primaris REIT is currently hiring a dedicated and enthusiastic Guest Services Representative to join our team on a part-time basis at our Lansdowne Place, Peterborough, ON location. If you have a genuine passion for delivering exceptional customer service and thrive in a dynamic, fast-paced environment, this exciting opportunity is perfect for you!
Role
As the Guest Services Representative, you will serve as the primary point of contact for customers and tenants and assist with various property programs and support. Your friendly demeanor, in-depth knowledge of the property, and willingness to go the extra mile will contribute to the success of our team. Duties and responsibilities include:
• Providing exceptional support to customers and tenants
• Assist in the facilitation of the property gift card program
• Assist in the administration of the lost and found program
• Providing directions to shoppers
• Answering calls and emails
• Supporting marketing in the execution of various events, engaging on social and updating the website
• Maintaining employee manuals
• Restocking and organizing information brochures
• Other duties as assigned
Requirements
To excel in this role, we are looking for candidates who are energetic, have a willingness to learn and have exceptional customer service skills. The below are requirements for the role:
• Completed or are working towards a Secondary School diploma or equivalent
• 1+ years of customer service or retail experience
• Excellent verbal and written communication skills
• First Aid, CPR, and AED certifications are considered an asset
• Knowledge or willingness to learn Health & Safety procedures
• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements
• Upbeat personality that excels in a team environment
• Self motivated
Values
• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results
Next Step
If you are ready to embark on a rewarding career in the exciting world of real estate, we would love to hear from you!
To apply for the position of Guest Services Representative click HERE
We appreciate all applications and will only contact those selected for an interview.
Join our team as a Guest Services Representative and contribute to creating a positive and welcoming shopping experience.
Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com .
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