Technical Administration Co-ordinator (BH-69430)
Location: Ipswich, England
Sector: Admin & Secretarial
Salary: £28,000.00 to £34,000.00 per annum
Technical Administration Co-ordinator, Ipswich, 9-5:30pm, Parking onsite, £28,000pa-£34,000pa
Key Requirements:
* You will be responsible for setting up new projects and maintain accurate project records within Salesforce
* Save key emails and documents to ensure a clear and traceable project history
* Issue project documentation to customers and clients, including:
* Specifications
* Quotations
* Survey reports
* Guarantees and warranties
Support Technical Sales Managers by:
* Requesting design information
* Formatting and issuing specifications and reports
* Ensuring all documentation is complete and ready before sending
* Upload Quality Assurance (QA) reports and scores
* Assist in coordinating defect investigations and associated documentation
* Where capacity allows, help progress quoted projects that are not actively being followed up, supporting conversion
Commercial Enablement
You will support agreed commercial activities, including:
* Booking and coordinating CPD (Continuing Professional Development) sessions
* Providing administrative support for approved installer processes, including onboarding, audits, renewals, and certification
* Scheduling installer training and maintaining accurate records
* Supporting logistics and administration for:
o Corporate hospitality
o Trade and commercial events
* Booking hotels for approved commercial activity
Project & Sales Partnership
* Act as a recognised secondary point of contact for customers and clients
* Communicate clearly with customers, TSMs, and internal teams
* Proactively chase missing information and flag issues early
* Maintain a clear and accurate flow of information throughout the project lifecycle
* Ensure support is planned and purposeful rather than reactive
Quality, Process & Continuous Improvement
* Keep Salesforce and project data accurate and up to date
* Follow agreed processes and ways of working
* Highlight poor-quality inputs or ineffective handovers that cause rework
* Suggest practical improvements to reduce inefficiencies and improve workflow
Professional Conduct & Development
* Manage your workload effectively and meet agreed deadlines
* Communicate clearly and professionally
* Build knowledge of systems, processes, and project workflows
* Participate in team meetings, reviews, and continuous improvement initiatives
Skills, Experience & Behaviours
Skills & Experience:
* Experience in an administrative, coordination, or project support role
* Strong organisational skills with excellent attention to detail
* Ability to manage multiple tasks and priorities
* Clear written and verbal communication skills
* Comfortable using Microsoft 365 and CRM systems (training provided)
* A practical, problem-solving mindset
Desirable Experience
* Experience in construction, technical services, or building products
* Experience using Salesforce or similar CRM systems
* Understanding of project-based work and technical documentation
Key Behaviours
* Focus on tasks that deliver clear purpose and outcomes
* Escalate work that does not support project, customer, or commercial objectives
* Maintain high standards for accuracy, completeness, and consistency
* Challenge unclear or incomplete information rather than working around it
* Communicate proactively, flagging risks, delays, and issues early
* Support TSMs in progressing projects without undermining their ownership
* Act confidently as a professional secondary contact for customers
* Prioritise workload effectively and speak up when capacity is stretched
* Use Salesforce and other systems correctly—avoid workarounds that reduce visibility or create inefficiencies
* Identify and suggest improvements that reduce duplication, delays, and wasted effort
* Demonstrate professionalism, integrity, and respect in all interactions
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