Overview
The main purpose of the role is to maintain a presence on the front reception desk offering assistance to all personnel visiting from daily visitors to permanent tenants. Sustain a professional outlook to delivering an exceptional service and creating a lasting impression to all, reporting to the Business Support Manager.
Responsibilities
* Meet and greet visitors in a friendly and professional manner delivering world class service
* Manage the switchboard in a professional and effective manner answering all calls adhering to company policy
* Manage customer enquiries in person and via email to a high standard
* Postal distribution and organisation of couriers when required
* Corporate Responsibility – Charity Donations – accurately count, bag, bank and record all the monies to be sent to the centres Charity of the Year
* Processing of Car Park Season Pass tickets, renewals and support with car park queries using the car park software system
* Manage room bookings and prepare meeting rooms (including provision of refreshments when required) to a high standard
* Responsible for stationery/catering orders
* Manage uniform distribution and stock control, ensuring stockroom is kept clean and tidy
* Managing lost property received within the centre, logging, and destroying as per company policy and legislation
* Provide admin duties and tasks as and when required by the Business Support Manager and other management requests
Skills, Knowledge and Experience
Qualifications
Essential:
* Excellent interpersonal, customer services skills and professional phone manner
* Able to act with integrity and ensure all administrative information relating to the business is kept confidential (in compliance with Data protection legislation)
* A good working knowledge of Microsoft Office (Outlook, Microsoft Excel, Word, and Powerpoint)
* Strong organisational skills - able to prioritise their workload to meet the daily demands of the role
* GCSE Grade C or above in English & Maths
* Office environment experience, polite, and well presented combined with strong communication skills
Desirable:
* Cash handling experience
Working Hours
Part-time: Monday to Friday – 22.5 hours a week. 08.45am - 13.15pm
Salary
£12.49 p/h £14,613.30 p/a
Please see our Benefits Booklet for more information.
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