My client is seeking an experienced Mandarin Speaking Residential Property Manager to oversee the end‑to‑end management of a designated property portfolio. The role requires strong operational control, excellent communication skills, and a proactive, solutions‑driven approach to ensure high landlord satisfaction, smooth tenancy cycles, and full regulatory compliance .
You will act as the primary liaison for landlords, tenants, contractors, and block management teams, ensuring all maintenance, tenancy, and compliance processes are executed to a high professional standard.
Mandarin Speaking Property Manager
Location: London Office
Employment Type: Permanent, Full-Time
Sector: Residential Property Management
Language: English and Mandarin
Salary: £30,000- £35000
Key Responsibilities
Maintenance Management
(Training and support provided where required)
* Oversee all maintenance activity using Fixflo, managing the complete workflow from tenant triage through to quotation, contractor instruction, invoice approval, and final sign‑off.
* Ensure maintenance tasks are prioritised effectively, with consistent communication provided to both landlords and tenants.
* Confirm timely close‑out of jobs and ensure all work meets quality expectations.
Emergency & Block Coordination
* Respond promptly to urgent issues such as leaks, heating failures, and electrical outages.
* Liaise with Block Management teams to resolve communal or building‑related matters efficiently.
* Maintain accurate logs of all emergency actions and follow‑up requirements.
Tenancy Lifecycle Management
* Manage the full tenancy lifecycle, including:
* Renewal negotiations and drafting of renewal documentation.
* Move‑out coordination, including check‑out appointments and utility readings.
* Organising and supervising void works, refurbishments, and property preparation for re‑letting.
* Ensure minimal void periods and maximise rental income opportunities.
Deposit & Compliance Administration
* Prepare and submit TDS dispute evidence, deduction summaries, and check‑out reports.
* Ensure all properties maintain up‑to‑date safety and compliance documentation (EICR, Gas Safety, EPC, etc.).
* Maintain accurate compliance records and chase renewals ahead of expiry dates.
Financial & Operational Administration
* Monitor and follow up on rent arrears, working collaboratively with tenants and Finance.
* Process and track insurance claims, providing all required evidence and documentation.
* Review and audit supplier invoices for accuracy prior to Finance processing.
Relationship & Portfolio Management
* Serve as the primary point of contact for landlords and tenants throughout the tenancy.
* Provide timely updates, detailed inspection reports, and professional advice to landlords.
* Maintain high standards of customer service and uphold the company's service‑oriented values.
Skills & Experience Required
Essential Requirements
* Proven experience in UK residential property management .
* Proficiency in Fixflo and property CRM/management systems.
* Strong knowledge of AST legislation, TDS processes, and UK safety compliance requirements .
* Excellent communication and negotiation skills, with a results‑driven, closure‑focused work style.
* Ability to manage multiple tasks under pressure and to deliver consistently high‑quality work.
Preferred Experience
* Experience managing a portfolio of residential properties within a fast‑paced environment.
* Strong contractor management experience and an understanding of property maintenance standards.
* Prior experience preparing TDS evidence bundles or managing disputes.
* Confidence working autonomously with strong organisational and prioritisation skills.