HealthNet Homecare are specialists in delivering homecare services for patients, from medical deliveries to nursing support for patients in their own homes. Working with over 240,000 patients across numerous different therapy areas, our dedicated team offer support to patients with rare and orphan diseases right through to more common conditions. Our aim is to make patients' lives easier by taking the stress out of managing their medication and ensuring they are confident they are in safe hands with HealthNet. We are recruiting for a Quality Assurance Lead to join our Quality Department. If you are a passionate and caring individual, seeking a role with a mission statement you can truly get behind, where you can help to make a difference to patients' everyday lives, then this is the opportunity for you! Main Responsibilities We're looking for a patient-focused Registered Pharmacy Technician to join HealthNet Homecare as a Quality Assurance Lead. In this key role, you'll manage Product Quality Issues (PQIs), working in partnership with Market Authorisation Holders and the NHS, support medication safety, and help ensure the highest standards of patient care and regulatory compliance across our homecare services. You will have strong communication skills, a passion for quality and patient safety, and significant experience in patient counseling. Interested? Apply today and join a team that is driving quality across homecare services. About HealthNet Homecare HealthNet Homecare are specialists in delivering homecare services for patients, from medical deliveries to nursing support for patients in their own homes. Working with over 240,000 patients across numerous therapy areas, our dedicated team offers support to patients with rare and orphan diseases, as well as more common conditions. Our aim is to make patients' lives easier by taking the stress out of managing their medication and ensuring they are confident they are in safe hands with HealthNet. We are recruiting for a Quality Assurance Lead to join our Quality Department. If you are a passionate and caring individual, seeking a role with a mission statement you can truly get behind, where you can help make a difference to patients' everyday lives, then this is the opportunity for you! Main Responsibilities The Quality Assurance Manager is responsible for managing, investigating, and coordinating all Product Quality Issues (PQIs) to ensure patient safety, regulatory compliance, and high-quality service delivery. The role will provide patient counselling to promote optimal medication use and adherence, which will support improved patient outcomes through safe and effective use of their medicine. Product Quality Issue Management: Lead in the management of PQIs Ensure accurate patient records are maintained Ensure robust communication with Marketing Authorisation Holders (MAHs) and the NHS Troubleshoot product/device issues and escalate as needed Maintain the PQI mailbox and ensure timely case progression Manage product requests, safe storage, tracking, and returns to MAHs Work with all stakeholders to ensure appropriate reimbursement Develop PQI standard operating procedures, job aids, and work instructions Liaise with MAHs regarding product investigations and follow-up Prepare PQI data and reporting for internal teams, NHS, pharmaceutical clients, and finance Support finance in handling invoice disputes Patient Safety & Medication Support: Support HealthNet's pharmacy and nursing teams in their assessment of PQIs to determine if likely product or training issue. This will involve contacting patients to discuss the reported issue Provide clear, accurate advice on medication usage, dosage, storage, and administration to patients and carers Support patients with adherence strategies and a