Customer Relations Manager – Make Every Interaction Count Didcot, Oxfordshire This is not a hospitality role. This is not a customer service desk. This is leadership at the front lines — in one of the most emotionally important environments in the world: a care home. We're looking for a Customer Relations Manager who knows how to own the customer journey — someone who’s wired to lead, handle tough conversations, build trust fast, and turn emotional moments into lasting confidence. If you’ve ever said “I just want to make a difference,” here’s your chance — but bring your A-game. What You’ll Own: The full experience of every resident, family, and visitor — from first tour to final review A pipeline of enquiries and occupancy conversations — you’ll nurture it, close it, and track every step Leading the home's reputation — in the community, online, and with inspectors Handling complaints like a pro — fast, honest, and solution-focused Collaborating daily with the Home Manager and care team to keep communication sharp and service consistent What We’re Looking For: Experience in customer-facing leadership — healthcare, hospitality, or service-based industries A clear, confident communicator who knows how to defuse tension and build connection Sales or occupancy experience is a big plus — but attitude beats pedigree Resilience under pressure, emotional intelligence, and high standards What You’ll Get: Real ownership — this isn’t lip service Support from regional leaders, not micromanagement A role where your voice matters and your results are visible A mission-driven team that wants you to succeed — because when you do, residents benefit This role is for someone who’s not afraid to take the lead — with families, with the team, with the reputation of the home itself. If you’re ready to lead from the front and build something that matters — apply now.