Description
We are looking to recruit a Call Centre Admin to join our Central Arranging Team.
You will be part of the voice of ScS, giving our customers a great experience and helping with any enquiries.
What's the opportunity?
As part of the Central Arranging team, you'll be responsible for ensuring that incoming telephone calls and emails are answered in a professional and timely manner supporting all departments with KPI's. This will involve administration of customer service requests received via email and phone, efficiently taking inbound and outbound calls.
Key Responsibilities
* Administration/coordination of customer service requests received via email and phone, efficiently taking inbound and outbound calls.
* Carry out administration on reports required
* Assisting with customer issues/Queries
* Ensure that incoming telephone calls and emails are answered in a professional and timely manner supporting all departments with KPI's
* Being a team player and using initiative to help the team when prioritising tasks
* Dealing with delayed orders, container delays/vehicle breakdowns etc and handling the customers in a sensitive and understanding manner
* Using the dynamics system to review customer accounts and book the deliveries, using either telephone call or text message.
* Handling complaints in a friendly, empathetic way and making sure you become accountable for that customer
* Provide support to the management team by delivering the best performance you can in line with objectives and SLA's
Skills, Knowledge and Expertise
* Highly self-motivated, proactive, personable team player
* Good working knowledge of Microsoft Office products (Excel, Outlook and Word)
* Conscientious, high attention to detail with ability to see tasks through to completion
* Effective communication
* Demonstrates the importance of customer service
* Demonstrates organisational skills to manage time effectively, meeting objectives and deadlines
* Good communication skills both written and verbal
* Copes well under pressure whilst working to tight deadlines
What's in it for you?
* Competitive salary
* Generous Staff Discounts on our beautiful Sofa, Carpets & Furniture range
* Terrific discounts from major High Street retailers and holiday companies, gym membership discounts and much more
* Generous holiday allowance
* Employee Assistance Programme (EAP)
* Long service annual leave benefits
* Cycle to work scheme
* Share incentive plan (S.I.P)
* Career Progression
* Company Pension Scheme
* Life Assurance
About ScS
We are one of the UK's leading sofa specialists, and you can find us on numerous retail parks all over the country.
We have over 100 retail stores, serviced by 9 distribution centres, a Digital Hub based in Coventry and a support centre based in Sunderland. For over a century, ScS has been providing customers with an excellent customer experience, selling beautiful products with outstanding value, quality and choice. Our primary product focus helping customers to create the home they'll love and that's where you come in…
At ScS, we are committed to fostering an inclusive and equitable workplace where everyone feels valued and respected. We believe that diversity in our workforce strengthens our company, sparks innovation, and drives success.
We welcome applications from individuals of all backgrounds, including but not limited to race, ethnicity, gender, age, religion, disability, sexual orientation, and veteran status. Our aim is to create a supportive environment where every team member has the opportunity to reach their full potential and contribute to our shared goals.
If you share our passion for equality and diversity and want to be part of a team that values your unique contributions, we encourage you to apply and join us on our mission to make a difference.
Our hiring process
Stage 1: Applied
Stage 2: Review
Stage 3: Interview
Stage 4: Hired