Job Description
Job Description: Team Leader
Responsible To: Service Manager/Operations Director or other manager as designated by the company
Short Description: The Team Leader is responsible for delivering Service User centred support; through the efficient operation of a number of Supported housing unit(s) and staff allocated to them in compliance with company processes and procedures.
Specific Duties: The TL will be specifically responsible for:
* Supporting the Manager in day to day operations of supported housing unit(s)
* Maximisation of Service User interests by liaising with internal and external stakeholders
* Development, maintenance and implementation of a person centred support plan for each Service User
* Personal delivery of physical and mental support to Service Users
* Monitoring and maintenance of safeguarding the rights and dignity of each Service User
* Routine assessment and communication of Service User development to interested stakeholders
* Effective control of Service User financials and house budgets
* Fostering of a positive environment in which Service Users and staff actively engage
* Establishing and ensuring regular conduct of open and transparent two-way communication with Service Users and staff
* Maintaining the cleanliness, quality, security and safety of each home and individual service user accommodation
* Provision of management and supervision to subordinate staff
* Respond to emergencies and provide guidance and support to subordinate staff
* Actively engaging in performance and discipline management to maximise staff performance and assure compliance with company procedures
* Conducting of staff training needs analysis and the co-ordination and delivery of training to maximise staff competence
* Developing and implementing of staff-rotas ensuring that appropriate staff cover is available to Service Users
* Successfully achieving the individual objectives set by the company
* Accomplishing self-audits and pro-actively engage in external compliance audits
* Enhancing current operations through continuous improvement
Generic Duties: In addition to specific responsibilities, the TL also be responsible for ensuring:
* the maintenance of confidentiality of all information unless otherwise permitted by management
* full compliance with company’s vision, values, policies and procedures
* compliance with legislation and GSCC Code of Conduct as reflected in company procedures
* undergotraining and professional development as directed by the company
* work in a manner that promotes team work and a collegial environment
* active and positive promotion of the company’s image and brand
* other duties that may be assigned by management
Qualifications: The following qualification, skills and experience are required for this role:
* Preference for RMN grade3/4 and NVQ Level 3 or equivalent in Health and Social Care with a minimum of two years experience of care-working within a supported living environment. And working towards QCF/NVQ Level 4 LMA.
* Strong living skills that can be transferred to service users i.e. all daily living skills etc.
* Competence in the use of Microsoft Office and Internet applications
* Strong English spoken, listening and written communication skills
* Full driving licence and use of own car for general business use and to support Service Users