Overview
Customer Service Advisor - Dutch Speaking (fixed-term)
Join to apply for the Customer Service Advisor - Dutch Speaking (fixed-term) role at the LEGO Group. This is a fixed term contract until 31st January 2026. As a Customer Service Advisor, you'll be responding to LEGO fans from all corners of the world during our peak season.
We offer a competitive starting salary plus benefits including a discretionary bonus of up to 10%. Full in-person training with up to a 4 week induction followed by on-the-job support. Our hybrid-work policy allows working from home up to three days per week and from the office for a minimum of two days each week after training.
What You’ll Be Doing
* Respond to consumers in both English and Dutch - spoken and written.
* Engage with consumers via phone and email, handling topics including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries.
* Build strong and positive relationships with consumers in a fun and engaging manner.
* Assess and solve brick-based problems using various tools and programs, requiring solid IT skills to support consumer requests.
* Adapt to a variety of shifts including some weekends to ensure exceptional service.
What’s in it for you?
* Family Care Leave – enhanced paid leave options.
* Life and disability insurance for protection and peace of mind.
* Wellbeing resources to nurture physical and mental wellbeing, plus community and creativity opportunities.
* Generous colleague discount from day 1.
* Bonus scheme when goals are reached and eligible.
* Hybrid workplace with a primary location; guidance on policy during recruitment.
Qualifications
* Fluency in English and Dutch (spoken and written).
* Ability to handle customer inquiries across a range of topics and channels.
* Strong interpersonal skills and ability to build rapport with fans.
* Willingness to work varied shifts, including weekends.
Join the LEGO team today and help create magical moments for LEGO fans around the world. Thank you for sharing our commitment to Children’s Rights and an inclusive culture of play.
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