Join to apply for the Lettings Services Administrator role at Campions Group
Location: Worcester
Hours: Monday to Friday 9am-5pm (Hybrid working once training completed)
Salary: £23,000 per annum
Purpose of Job
To carry out administrative tasks associated with the management of tenanted properties. The job holder will be passionate about service delivery and the role will involve extensive customer interactions working to continually evolve and improve our service in line with our customers' expectations.
Core Tasks Will Include
* Maintain an accurate database through the input and update of data on a timely basis and to carry out periodic data validation tests
* Customer contact - clients, tenants, leaseholders, agents and contractors
* Management of the referencing process
* Preparation of tenancy documentation
* Instruction and management of maintenance
* Rent reviews and notices
* Statutory compliance
* Deposit administration in line with current legislation
* Other ad hoc duties associated with tenancy management
Key Accountabilities
* Attributes: Trust, Respect, Integrity, Innovation, Delivery
Communication
* Ensure all customer and client communication, whatever the form, is responded to in a timely fashion and in accordance with the company's customer service standards
* Provide appropriate form of communication at each interaction, depending on customer preferences and the matter at hand
* Actively communicate with colleagues internally, across all departments, to provide a joined up group-wide customer experience
Customer Experience
* Take ownership of the development of an exemplary customer service culture across the portfolio, considering each interaction from the customer's perspective
* Take ownership of the customer experience through visible and accessible property management services with personal intervention
* Build relationships with customers to manage expectations and shape services around customer requirements where possible
* Seek to continually improve customer service delivery and ratings, reviewing, responding to, and learning from feedback surveys, implementing change where possible and appropriate
Our People
* Maximise training and development opportunities to stay abreast of landlord and tenant legislation, safety regulations and latest management practices
* Support colleagues in areas of expertise to share best practice and support team development
* Adopt a flexible approach to take on other duties as reasonably required
About The Company
Campions is one of the fastest growing sales and lettings agency groups in the UK. It includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands, which collectively sell, rent and manage thousands of properties across the country every year.
Perks That Make a Difference
* Employee assistance programme
* Competitive holiday allowance + public holidays
* Charity matching and payroll giving
* Contribution towards eye care tests
* Annual flu vaccination vouchers
* Birthday leave
* Health cash plan
* Range of other benefits linked to specific job grades
We are an equal opportunities employer. We welcome applications from everyone who is excited by the opportunity to join us. We are committed to creating a diverse and inclusive workplace and will thoroughly consider all applications without regard to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.
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