Better places, thriving communities.
The Regional Operations Manager is responsible for ensuring Operations associated with the Security function for their allocated areas run smoothly and efficiently throughout, and that all relevant information is accurately and effectively passed down to the Senior Management Team. This involves recruitment, training, coaching of Security staff and all Operational issues. The ROM is directly responsible for building and maintaining excellent relationship with the client, and for ensuring their direct reports are managed and supported to a high standard.
Salary - £44,-£46,/PA depending on experience.
Client Responsibilities
1. To take a pivotal role as the leading representative between the Company and the client, ensuring that close professional relationships are formed
2. To lead by example in areas such as company culture, values, and ethics to provide effective leadership, whilst promoting the highest standards of business practice
3. Assist in the development of company policy and strategy to meet the needs of its stakeholders
4. Ensure that objectives, targets, and processes are developed and followed at all levels of your business area to ensure the achievement of overall company objectives
5. Recruit and develop people within your business area to the highest possible calibre to ensure that sufficiently competent resources are employed and retained to meet the business needs
6. Develop internal and external relationships to ensure that appropriate resources are available to effectively support the policy and strategy of the business
7. Implement Company management systems within your business areas to ensure that policy and strategy targets are met whilst generating increased value for customers and stakeholders
8. To assist local management with Area Manager duties if required
People Management and Staff Engagement
9. Develop Objectives and Targets at all levels within individual business units to meet overall Company Objectives and Targets
10. Implement and communicate the Company Vision, Mission and Values
11. Ensure staffing levels are met, including future needs and contingency and that people are trained and developed to be competent for the risks associated with the duties they carry out
12. Ensure a good working knowledge of HR practices is maintained
13. Develop and maintain good working relationships with all internal departments and SME's
14. Ensure staff performance is regularly reviewed and monitored in line with company policies and procedures, ensuring poor performance is effectively managed
15. Review and monitor staff performance on a regular basis, recommending promotions/next level training and retraining where required, to the management team
16. Maintain an up-to-date knowledge of company practice, policies, and quality standards as they relate to site operation and employment of all staff
17. Generate unity and cohesion through mentoring, encouragement and leading by example
Key Responsibilities
18. Undertake planning and progress monitoring activities including Earned Value Reports (SPI & CPI)
19. Develop long term relationships with clients in accordance with Business Plan and identify sufficient opportunities with them to meet Budgets and Plans
20. Develop strategies and solutions associated with contract projects, manage their implementation, optimising cost, schedule, and performance activities
21. Ensure business KPI's for the area are proactively monitored, reviewed, and reported to a high standard and in line with contract compliance requirements
22. Ad-Hoc duties as agreed with Deputy Account Director
Qualifications
23. Must be IOSH Trained and hold a valid certificate
24. Good level of GCSE qualifications to include Maths and English grades A-C or equivalent
25. Good administrative skills
26. Proficient IT skills including MS Word, MS Excel, and MS PowerPoint
27. Must have a relevant security qualification preferably CSMP
Knowledge and Experience
28. Minimum of 3 years' experience in a Security or similar management role
29. Knowledge of practical administrative principles and practices
30. Experience of administration in a complex, commercial, multi-divisional organisation
31. Understanding of HR activities specifically policy and procedure writing / training and development administration would be an advantage
32. Some experience of supporting organisation change, including restructuring, redundancies and TUPE transfers would be an advantage
33. Good understanding or working knowledge of Security Industry would be an advantage but not essential
34. Some knowledge of practical administrative principles and practices regarding screening, vetting, and licensing
Skills & Personal Qualities
35. You must a highly motivated individual, with the ability to work at the highest levels of autonomy, discretion, and confidence
36. The reporting demands on this role are high and therefore the ability to cope when under pressure is essential
37. You must be able to operate with flexibility and assist all areas of the contract, as and when required
38. Possess the ability and confidence to deputise for the client as and when necessary
39. Ability to work as part of a highly dispersed team
40. Organised, efficient and results orientated
41. Tenacious and persistent
42. Flexible in approach with the ability to multitask
43. Calm and diligent under pressure
44. Friendly with excellent communication skills
45. Able to prioritise workload and meet deadlines
46. Good communication skills
47. Able to build and develop good quality professional relationships
48. Ability to work openly and collaboratively to maximise overall organisational health
49. Well organised and responsive
50. Comfortable with data analysis and numerical reasoning
51. Capacity to learn
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .