Job Title: Customer Care Coordinator
Location: Lancaster, LA1
What Is the Role?
Be the voice of support. Make every customer interaction count.
We're on the lookout for customer-focused, solution-driven professionals to join our growing team and help us deliver an outstanding aftercare experience.
You don't need housing or construction experience, we're looking for customer-centric people with a genuine passion for service. Full training will be provided.
As a Customer Care Coordinator, you'll be at the heart of the customer journey, turning issues into solutions and ensuring every homeowner feels heard and supported. You'll work closely with site managers, operatives, and contractors to keep communication clear and resolutions on track.
You'll log issues, coordinate resources, and make sure everything runs smoothly, all while making a real difference to how our customers experience their new home.
What You'll Be Doing
Supporting homeowners throughout their aftercare journey
Handling defect queries clearly, promptly, and professionally
Liaising with internal teams (Construction, Sales, Surveying, Technical) to ensure smooth communication
Logging issues, raising work orders, and tracking progress to completion
Providing general admin support to keep operations running efficiently
What We're Looking For
Experience in a fast-paced, customer-facing role
A confident communicator with strong attention to detail
Calm under pressure, with a proactive approach to problem-solving
Comfortable using Outlook, Excel, Word, and internal systems
Most importantly someone who is genuinely passionate about delivering great service
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