Relationship Fundraising Officer
The role works collaboratively with new and existing in‑memory supporters, as well as selected Grateful Care supporters, to build meaningful and respectful relationships. The postholder will inspire and motivate individuals by offering thoughtful, tailored support that helps maximise charitable income while recognising the personal nature of in‑memory giving.
The role also involves developing positive, professional relationships with funeral directors and other in‑memory giving partners, helping to strengthen awareness of the Charity's impact and values. Through inclusive and effective engagement, the postholder will ensure that Derby & Burton Hospitals Charity remains accessible, responsive, and supportive to all involved.
Working as part of a wider team, the role will contribute to delivering agreed year‑on‑year income growth, supporting a shared five‑year plan that enables the Charity to sustainably make a difference for patients, families, and staff.
Responsibilities
* Serve as the first point of contact for new and existing in‑memory fundraisers and/or donors when they embark on fundraising activities or choose to donate to the charity.
* Build relationships with in‑memory and selected grateful care fundraisers to inspire and support them to achieve their fundraising and donation ambitions.
* Work closely with local funeral directors and other in‑memory providers to enhance the profile of the Charity's work locally, and provide a first‑class supporter journey to donors and fundraisers.
* Ensure supporters are recognised and valued for their achievements, keeping them informed of how their funding has helped the Trust and where appropriate, making them aware of additional funding opportunities.
* Collaborate with other fundraising team members to promote appropriate activities to supporters.
* Engage with stakeholders including members of the public, internal staff and departments, and external organisations.
Qualifications
* Educated to A Level or equivalent diploma.
* Level 4 qualification or equivalent experience.
* Member of the Chartered Institute of Fundraising.
Experience & Knowledge
* Significant experience in a customer service / supporter care role, providing excellent supporter service (email, letters, phone and face‑to‑face).
* Experience of working with members of the public, listening to their requirements and providing support.
* Previous experience in developing accurate written materials and record keeping, using high attention to detail.
* Experience of fundraising, ideally in a charity setting in a target‑based environment or equivalent experience in a corporate environment.
Skills
* Experienced and effective team worker skilled at networking and establishing positive relationships and rapport with all stakeholders.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Benefits
* Development opportunities, both professional and leadership development.
* On‑going support from recruitment to when you join our team and beyond.
* Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, and car schemes.
Employer
University Hospitals of Derby and Burton NHS Foundation Trust
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