Kirkholt Medical Practice, part of Hope Citadel Healthcare, is seeking a motivated, enthusiastic, and friendly Medical Receptionist to join our team for 20 hours per week, from 2:30 to 18:30, Monday to Friday.
As the first point of contact for patients and external agencies, you will need to display a courteous manner, be non-judgemental, and possess excellent communication and listening skills. The role requires working efficiently under pressure, adapting quickly to multiple demands, and maintaining complete confidentiality.
The successful candidate will receive 35 days of pro-rata annual leave and NHS pension benefits. The ideal candidate will have a positive and calm demeanor, be efficient, good at multi-tasking and prioritizing, and able to follow procedures closely. IT proficiency and the ability to understand complex systems are essential. Experience in a similar role is preferred.
Your responsibilities include acting as the first point of contact for patients, ensuring visitors are treated professionally and courteously, booking appointments, handling phone and face-to-face inquiries, processing prescriptions, supporting clinical staff, and managing challenging situations calmly. You will help make patients feel welcome, understood, and valued.
Kirkholt Medical Practice is committed to serving deprived communities and strives to provide high-quality healthcare. We operate 11 GP practices mainly in Oldham and Rochdale, employing over 200 staff. Our mission is driven by social justice and compassion, aiming to make healthcare accessible and equitable. We prioritize staff well-being through commitments like being a Real Living Wage employer, offering mentoring, learning opportunities, and fostering a positive, social work environment.
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