Position: Property Supervisor at Warner Hotels, Runnymede on Thames, opening 2024. The role is responsible for overseeing hotel maintenance, ensuring safe, functional and well‑presented facilities, managing guest service, and supporting department operations.
Role Purpose
The Property Supervisor supports the smooth running of hotel maintenance, ensuring safe, functional, and well‑presented buildings, systems, and facilities. The position enhances guest experience by resolving issues promptly, ensuring safety, compliance, and operational efficiency throughout the shift. It provides leadership and decision‑making when department heads are absent, upholds brand standards, and supports commercial performance.
Responsibilities
* Act as the on‑shift leader across the department.
* Monitor operational standards and efficiency in all areas.
* Coordinate with department managers to resolve issues promptly.
* Serve as the main guest contact during the shift.
* Handle queries, complaints, VIPs and special requests professionally.
* Maintain visibility in public areas to support engagement and satisfaction.
* Provide on‑shift support and guidance to teams across all departments.
* Reallocate resources during busy periods to maintain service levels.
* Motivate teams and lead by example with a positive, collaborative approach.
* Ensure adherence to H&S regulations, hygiene standards, and company policies.
* Act as the person responsible for emergency procedures, fire safety and first aid.
* Complete incident reports and escalated as needed.
* Monitor upselling opportunities across rooms, F&B, leisure and retail.
* Ensure correct cash handling and billing processes.
* Support cost control while protecting guest experience.
* Conduct thorough shift handovers to ensure smooth continuity.
* Prepare shift reports on key events, feedback, and challenges.
* Communicate urgent matters to senior leadership promptly.
* Liaise with organisers and internal teams for event requirements.
* Take decisive action during emergencies or unexpected issues.
* Coordinate teams to minimise disruption and ensure guest safety.
Behaviours, Skills & Experience
* Hotel operations experience.
* Guest service standards and complaint handling techniques.
* Health & safety, fire safety, hygiene standards, and emergency protocols.
* Strong understanding of general maintenance practices.
* Knowledge of safe equipment/machinery operation.
* Confidence in managing guest queries and complaints.
* Ability to coordinate multiple departments simultaneously.
* Strong communication, organisation, and time management skills.
Inclusion Statement
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part‑time or a job‑share.
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