Salary
£24,723 per annum
Contractual hours
35
Basis
Full Time
Region
Central
Package
GCC support staff terms and conditions apply.
Job category/type
Support
Date posted
18/08/2025
Job reference
GCC000633
1st Line ICT Desktop Support 35 hours per week Permanent Step Into Tech: Become Our 1st Line ICT Desktop Support Star!
Are you ready to launch your career in ICT and make a real difference in how technology supports education? Were looking for a proactive, tech-savvy individual to join our ICT team as a 1st Line ICT Desktop Support Specialist .
This is your chance to be the go-to person for solving tech challenges, supporting staff and students, and keeping our digital infrastructure running smoothly across college campuses. What Youll Be Doing
* Be the first point of contact for ICT supportvia phone, Email, MS Teams and in person.
* Install and maintain ICT, printing, and AV equipment.
* Log and manage support requests using our ITIL-based Service Desk.
* Troubleshoot issues, escalate when needed, and keep users informed.
* Assist with password resets, office moves, and equipment setups.
* Monitor antivirus and backup reports, and take action where needed.
* Maintain asset registers and support software/hardware availability.
* Help manage deliveries and purchase orders.
What Youll Bring
* HNC (SCQF Level 7) in a technical IT-related subject or equivalent experience.
* Solid understanding of desktop operating systems and Office applications.
* Strong communication skills and a customer-first attitude.
* A knack for problem-solving and working as part of a team.
* Willingness to travel between campuses when needed.
Why Youll Love This Role
* Work with a supportive and forward-thinking ICT team.
* Gain hands-on experience with a wide range of technologies.
* Access training and development to grow your skills.
* Make a real impact on the digital experience of staff and students.
* Generous annual leave entitlement: 45 days including public/college holidays.
If youre enthusiastic about technology, love helping people, and want to grow in a fast-paced ICT environmentthis is the role for you!
Submit your application today and help shape the future of ICT in education. Location: Anniesland Campus (you may be required to travel to and work from any of the Glasgow Clyde College campuses.)
Salary: £24,723 per annum
Closing Date: 31stAugust 2025
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