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Security operations manager

London
Abm
Security operations manager
Posted: 1 June
Offer description

LOCATION: Chelsea

SHIFT PATTERN: as required, 45 hours per week

SALARY: Competitive

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at. We're here to help!

Overview

ABM delivers security services within high-profile, globally recognised environments where safety, performance, and reputation are intrinsically linked.

We are seeking an exceptional Security Account Manager to lead the delivery of security services across the Chelsea Football Club estate, including Stamford Bridge and Cobham Training Ground.

This is a critical leadership role responsible for the end-to-end security operation across both non-matchday and matchday environments. The successful candidate will oversee a core security team across both sites, with responsibility for scaling and leading a significantly increased workforce during matchdays and major events.

You will be a highly visible leader, responsible for operational excellence, stakeholder confidence, and continuous improvement, ensuring the security function is proactive, intelligence-led, and aligned to both ABM standards and the client’s expectations.

Key Responsibilities

Operational Leadership

1. Take full ownership of security operations across Stamford Bridge and Cobham Training Ground
2. Lead and manage the core security teams across both sites, ensuring consistent, high-quality service delivery
3. Oversee matchday security operations, including the mobilisation and management of an expanded workforce (circa +50 officers)
4. Ensure effective planning, coordination, and execution of all matchday and event security activity

Client & Stakeholder Management

5. Act as the senior point of contact for Chelsea FC and associated stakeholders
6. Build and maintain strong, trusted relationships across client teams and partner agencies
7. Provide clear reporting on performance, risks, and service delivery

Performance & Commercial Management

8. Deliver all contractual KPIs and service level agreements
9. Manage labour hours, resource allocation, and budgets in line with contract requirements
10. Drive operational efficiency whilst maintaining high service standards

Security Strategy & Continuous Improvement

11. Lead a culture of continuous improvement, identifying opportunities to enhance service delivery and reduce risk
12. Embed intelligence-led security practices, ensuring emerging threats and risks are understood and acted upon
13. Work closely with ABM’s Corporate Security and Intelligence functions to inform decision-making

Compliance & Governance

14. Ensure full compliance with all relevant legislation, SIA requirements, and company policies
15. Maintain robust audit, inspection, and assurance processes across both sites
16. Ensure all staff are trained, competent, and operating in line with agreed procedures

People Leadership

17. Lead, develop, and inspire a high-performing security team
18. Promote and embed ABM’s core values and behavioural standards across the operation
19. Ensure effective supervision, performance management, and succession planning

Incident & Risk Management

20. Take ownership of incident response, investigation, and escalation processes
21. Ensure preparedness for a range of scenarios, including major incidents and emergency response
22. Maintain strong situational awareness across both sites at all times

Reporting Line

23. Reports to: General Manager
24. Dotted line to: Director of Corporate Security & Contingency Planning

Essential Skills & Experience

25. Proven experience in a senior security leadership role within a complex, high-profile environment
26. Strong operational experience in event security, stadiums, or large public-facing venues
27. Demonstrable experience managing large, multi-layered teams
28. Excellent stakeholder management and communication skills
29. Strong understanding of intelligence-led security and threat/risk management
30. Experience managing budgets, resources, and contractual performance
31. In-depth knowledge of security legislation, compliance, and best practice
32. Ability to operate effectively in fast-paced, high-pressure environments

Desirable

33. Experience within Premier League / elite sports environments
34. Background in police, military, or specialist security roles
35. Experience within integrated FM or multi-service contracts

Working Pattern

36. Full-time, site-based role split between Stamford Bridge and Cobham Training Ground
37. Regular attendance required on all home matchdays and key events
38. Flexibility required to support evenings, weekends, and peak operational periods

Benefits

We’re proud to offer a great range of benefits including:

39. 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
40. Mental Health support and Life Event Counseling
41. Get Fit Programme
42. Financial and legal support
43. Cycle to work scheme
44. Access Perks at Work, our innovative employee app where you can find:
45. Perks: discounts, gift cards, cashback, and exclusive offers
46. Life: Search for resources and tools on topics ranging from family and life to health, money and work
47. Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit .

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

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