Job Description
About the Role
We are looking for a Hard Service Manager to lead all Hard FM operations—including planned and reactive maintenance, compliance, and commercial performance—within a multi-stakeholder environment. This includes leading the site team, maintaining regulatory standards (e.g., ISO 9001/14001), ensuring value delivery to clients, and driving operational excellence.
Hours of Work: 40 hours/week (Mon-Fri, with flexibility for weekends and on-call rota)
Key Responsibilities
* Oversee PPM (Planned Preventative Maintenance) and reactive tasks
* Ensure Planet FM system is accurate and current
* Conduct quality audits and compliance reviews
* Provide technical guidance and troubleshoot building system issues
* Lead maintenance staff, conduct reviews, and develop performance plans
* Coordinate contractors and third-party service providers
* Draft, manage, and optimise site maintenance budgets
* Track spending and invoicing; ensure value for money in contracts
* Support business development and capital project feasibility
* Ensure statutory and contractual compliance
* Respond to service user needs and manage site downtime risks
* Prepare reports as per Quality Management System (QMS)
About You
* HND/HNC or Degree in Building Services/Engineering/FM
* City & Guilds in Mechanical or Electrical Engineering
* Extensive technical FM experience, ideally in complex or regulated settings
* Experience managing statutory compliance (H&S, fire, building regs)
* Strong grasp of building systems: HVAC, plumbing, alarms
* Proficient in CAFM/PPM software (e.g., Planet FM), Excel, and reporting tools
* Experience maintaining asset registers and managing suppliers
* Strong leadership and communication skills
* Ability to resolve problems, negotiate contracts, and manage stakeholders
* Detail-oriented with a high level of professionalism
About Us:
At GFM we pride ourselves on service, innovation and the ongoing relationships we have with our client. We are not simply a facilities management company.
By building lasting relationships with over 100 clients GFM have become one of the countries leading FM companies.
We offer a full spectrum of FM services, including maintenance, cleaning, catering, security, horticulture, environment and energy.
Which can be delivered as a single line or a tailored bundle, but what GFM do best is offer fully integrated bespoke solutions.
Safeguarding Statement:
Grosvenor House Group is committed to safeguarding and promoting the welfare of children and vulnerable adults. As part of our safer recruitment process, all candidates will be subject to pre-employment checks, including reference checks and an enhanced DBS disclosure.
We welcome applications from all sections of the community and are committed to promoting diversity and equality in the workplace.