At Amplius, our purpose is to create safe, happy homes and thriving communities. As our Extra Care Operations Manager, you’ll lead the day-to-day running of Independent Living and Extra Care Services, ensuring financial resilience while delivering exceptional, resident-focused care that truly reflects best practice and our values.
💰Salary: £51,149 per year (plus car allowance)
📝Contract: Permanent, full time
⏰Your week: 36.25 hours Monday – Friday 9am – 5.15pm
📌Location: Hybrid, covering Extra Care schemes across Bedfordshire, Milton Keynes and Peterborough
✨Snapshot of your role
* Line manage colleagues, including Managers, Partnership Coordinators, Handypersons, and Admin Assistants.
* Lead the team to deliver quality, service outcomes, and performance standards required by the organisation and contracts.
* Ensure high-quality colleagues are recruited and manage performance, setting clear objectives and addressing poor performance.
* Investigate disciplinary issues and complaints, completing reports as required.
* Monitor building compliance, voids, rent arrears, and low-level anti-social behaviour, managing issues effectively and escalating when needed.
* Build positive relationships with Local Authorities, key stakeholders, and external partners; contribute to contract management with other service providers.
* Be present in Extra Care Schemes, support operational management, and play an active role within the wider Independent Living Leadership Team.
🔍What we’re looking for
* Relevant housing or support qualification (or equivalent experience) with willingness to undertake CIH qualification; knowledge and experience of Independent Living Services.
* Experience in housing management, safeguarding, risk assessment, and using legislation to manage services safely and effectively.
* Strong leadership and team management skills, able to motivate a dispersed team, address performance, and nurture high standards.
* Financially astute, able to manage budgets, identify efficiencies, and maintain high-quality services while exploring new funding opportunities.
* Excellent communication skills, able to convey information clearly to staff, customers, stakeholders, and commissioners; confident presenting reports and using data analytics.
* Proficient with MS Office, Teams, SharePoint, OneDrive, and service-specific IT systems; able to manage multiple tasks and implement change effectively.
* Customer-centred, empathetic, innovative, flexible, and resilient, with integrity, problem-solving ability, attention to detail, and the ability to build trust and ensure confidentiality.
🚗 A full UK driving license is essential for this role.
🕵️ DBS clearance is required for this role.
Please read the attached Job Description before applying so you get the full scope of the role.
🚨Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Closing: 24 February
Phone screening: 2 March
Interviews: 5 March
🚫We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
Have questions? 🧐Contact the Amplius Recruitment Team and we’ll be in touch to support you with any questions, queries or conundrums!
INDMED