Homerton Healthcare is excited to offer a new opportunity for clinical staff interested in transitioning into corporate roles. We are hiring two Clinical Complaints Officers to join our patient experience team. In this role, you will manage complaints for the clinical divisions, analyze learning from complaints to improve patient experience, and ensure meaningful engagement with patients in our development and improvement processes.
The Clinical Complaints Officer will lead investigations into complaints, supporting patients, families, and staff throughout the process. The role involves conducting thorough investigations, applying Being Open principles, and providing explanations and support to individuals who may be upset or distressed.
Requirements:
* Must have a clinical background and be a registered professional with either the NMC or HCPC.
Key Responsibilities:
* Collaborate with the patient experience lead to ensure timely responses to complaints.
* Improve the trust's complaint response times.
* Enhance service user involvement to gather meaningful input for service improvement.
Homerton Healthcare NHS Foundation Trust is a high-performing organization serving Hackney, East London, The City, and beyond. We are proud to have achieved an 'Outstanding' rating from the CQC. Our services include hospital and community health services, with additional facilities at St Leonard's Hospital and the Mary Seacole Nursing Home.
We value diversity and inclusion, reflected in our policies and People Plan. All staff are expected to embody our Trust values. We are committed to fair recruitment practices and supporting staff development. Homerton is recognized as one of the HSJ & Nursing Times Best Places to Work.
For further details or informal visits, contact:
* Name: Varda Lassman
* Job Title: Corporate Deputy Chief Nurse
* Email: varda.lassman@nhs.net
* Phone: 07776172063
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