Grange Motors has over 65 years of proud motoring heritage, dealing with marque manufacturers to deliver motoring excellence and trust to all our visiting guests.
We are a progressive and innovative group committed to delivering excellence to our associates.
Grange Motors is part of the Cambria Investment Holdings Group of Companies, which includes Cambria Automobiles, Grange Motors, Invicta Motors, and SOGO Mobility.
Join the journey #engageyourcareer
Becoming a Service Advisor for Grange Bentley & Lamborghini at Grange Motors, in Royal Tunbridge Wells.
This role is ideal for individuals who enjoy interacting with others and using their solution-driven approach to deliver a world-class experience within our diverse and dynamic Aftersales operation.
Our group strives for excellence and offers our Service Advisors access to a fantastic bonus structure with opportunities to maximize targets.
Additional perks include:
* Up to £40,000 OTE (including a competitive bonus scheme)
* Associate Assistance Programme (counselling, GP services, physio advice, helpline)
* Cycle to Work Scheme supporting health, wellbeing, and environmental goals
* 23 days annual leave plus 8 Bank Holidays
* Long Term Service Awards and Annual Associate Recognition Awards
* Discounts on MOTs, parts, service, and sales, including family discounts
* Vehicle Flexi-lease scheme with SOGO Mobility
* Life Insurance Benefit after 3 months of service
* Annual Associate Engagement Survey
It’s all about you… turning the ordinary into the extraordinary!
You are an ambitious and confident individual who strives to deliver a personalized and memorable guest experience and achieve targets with your unique style.
You can demonstrate an empathic approach with all guests.
You have at least 2 years’ experience in a customer service environment and possess the passion and drive to succeed.
You are proficient with computers, capable of managing processes and compliance requirements, and possess exceptional organizational skills.
You hold a Full Clean UK Driving Licence.
What does a typical day look like?
Every day varies, offering diversity, autonomy, and variety:
* Acting as the liaison between the Guest and the Workshop to ensure smooth operations
* Discussing faults, repairs, and solutions with guests
* Promoting products or services appropriately
* Maintaining accurate, up-to-date computerised records
* Supporting dissatisfied guests with solutions, demonstrating a solution-driven approach
* Contributing to the day-to-day operation of the business
A successful Service Advisor will always provide a world-class service, demonstrating excellent Organisation, Communication, and selling skills, and building lasting relationships with guests, colleagues, and partners, while maintaining professionalism and integrity. The role includes opportunities to work on Saturdays on an agreed rota.
Grange and Cambria Automobiles are equal opportunities employers.
Your data will be handled in accordance with the General Data Protection Regulations 2018.
For more information, please review our Data Privacy Notice at www.cambriaautomobiles.com
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